Pharmacy Assistant: Patient-Focused Prescription Support

Shoppers Drug Mart; Kamloops; On-site; CAD 21,000 - 30,000; Full time

Job summary

Shoppers Drug Mart Inc. in Kamloops is seeking a Pharmacy Assistant to support dispensing prescriptions, assist in pharmacy services, and help maintain store operations.

You will greet customers, gather prescription details, and refer clinical questions to the Pharmacist while ensuring confidentiality and accurate data entry. The role involves handling prescriptions, processing third-party billing, and supporting the pharmacist with patient counseling and workflow optimization to deliver timely

Qualifications

• High School Diploma.
• Diploma from a Pharmacy Assistant credited course preferred.
• Previous Pharmacy Experience preferred.

Responsibilities

• Greet customer promptly and gather prescription information according to Standards.
• Refer to the pharmacist all clinical inquiries.
• Set realistic customer expectations as to wait times.
• Locate and cash out prescriptions and any ancillary items.
• Ensure customers requiring counseling are referred to the Pharmacist.
• Maintain and control the cash register in the dispensary.
• Adhere to all confidentiality and privacy requirements.
• Receive new and repeat prescription orders in accordance with SOPs.
• Prepare and submit orders with the exception of controlled drugs and narcotics.
• Adjudicate third party billing, online and manage manual Third-Party Accounts.
• Answer telephone and refer to a pharmacist when necessary.
• Manage incoming faxes according to Pharmacy Standards of Practice.
• Assist pharmacist in coordinating call backs.
• Accurately file completed documentation as per Pharmacy Standards of Practice.
• Assist in prescription preparation to company's standards and professional services.
• Data entry for new prescriptions, and managing refill request processing.
• Select medications to fill prescriptions according to Pharmacy Standards of Practice.
• Efficiently count or measure, package, and label prescriptions, as per Pharmacy Standards.
• Accurately enter and maintain appropriate data within the applicable Pharmacy systems.

Skills

Customer service

Pharmacy experience

Data entry

Cash handling

Confidentiality

Education

High School Diploma

Pharmacy Assistant diploma preferred

Tools

Pharmacy software

Job description

Shoppers Drug Mart Inc. in Kamloops is seeking a Pharmacy Assistant to support dispensing prescriptions, assist in pharmacy services, and help maintain store operations.

You will greet customers, gather prescription details, and refer clinical questions to the Pharmacist while ensuring confidentiality and accurate data entry. The role involves handling prescriptions, processing third-party billing, and supporting the pharmacist with patient counseling and workflow optimization to deliver timely