Pharmacy Assistant (Full-Time)

Shoppers Drug Mart; Peterborough; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a locally owned pharmacy dedicated to delivering exceptional health and beauty services. As a vital member of the team, you will assist in dispensing prescriptions and ensuring smooth pharmacy operations. This role emphasizes customer service, where you will greet customers, manage prescription workflows, and maintain accurate data. Enjoy the benefits of working for a local business while being part of a respected national brand. With flexible schedules and a commitment to community care, this position offers a fulfilling opportunity to make a difference in people's lives.

Benefits

Purchase discount program

Flexible schedules

Competitive pay

Online learning through Academy

Qualifications

• High School Diploma required; Pharmacy Assistant diploma preferred.
• Previous pharmacy experience is a plus.

Responsibilities

• Assist with dispensing prescriptions and pharmacy services.
• Provide superior customer service and manage prescription workflow.

Skills

Organizational Skills

Multitasking

Problem-solving

Attention to Detail

Education

High School Diploma

Diploma from a credited Pharmacy Assistant course

Job description

Join a locally owned and operated store to help deliver health, beauty, and convenience services in your community, keeping the customer at the centre of everything you do.

Why this role is important?

Summary:

To assist with the technical functions of dispensing prescriptions, support the delivery of pharmacy services, and participate in the maintenance and operations of the pharmacy according to the Pharmacy Standards of Practice. Provide superior, timely, and pleasant service to customers.

Duties & Responsibilities:

1. Customer Service:
   • Greet customers promptly and gather prescription information according to Standards.
   • Perform duties in priority according to Role assigned on Role Assignment Schedule.
   • Refer clinical inquiries to the pharmacist.
   • Set realistic customer expectations regarding wait times.
   • Locate and cash out prescriptions and ancillary items.
   • Refer customers requiring counseling to the Pharmacist.
   • Maintain and control the cash register in the dispensary.
   • Adhere to all confidentiality and privacy requirements.
2. Administration:
   • Receive new and repeat prescription orders following Standard Operating Procedures.
   • Prepare and submit orders, excluding controlled drugs and narcotics.
   • Manage third-party billing, online and manual accounts.
   • Answer telephone calls and refer to a pharmacist when necessary.
   • Manage incoming faxes according to Pharmacy Standards of Practice.
   • Assist pharmacist in coordinating call-backs.
   • File completed documentation accurately as per Pharmacy Standards of Practice.
3. Prescription Workflow:
   • Assist in prescription preparation according to company standards and professional services.
   • Data entry for new prescriptions and managing refill requests.
   • Select medications to fill prescriptions following Pharmacy Standards of Practice.
   • Count, measure, package, and label prescriptions efficiently.
   • Enter and maintain accurate data within Pharmacy systems.
4. Skills & Qualifications:
   • High School Diploma.
   • Diploma from a credited Pharmacy Assistant course preferred.
   • Previous pharmacy experience preferred.
   • Effective organizational skills and ability to multitask.
   • Problem-solving skills.
   • Strong attention to detail.

Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you work for a local business owner while benefiting from a national brand. Enjoy a purchase discount program, flexible schedules, competitive pay, and online learning through Academy. Take ownership of your work and find ways to care for your patients, co-workers, customers, and community.

Associate Owners in the Shoppers Drug Mart network value Canada's diversity, reflecting it in their products, staff, and store culture. Accommodation is available upon request for applicants and colleagues with disabilities.

We believe compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct, reinforcing customer and stakeholder trust.