Pharmacy Assistant, Customer Service Representative

Medisystem Pharmacy Limited; Toronto; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading Canadian pharmacy is seeking a Pharmacy Assistant, Customer Service Representative in Toronto. This full-time role offers competitive benefits, a strong focus on customer service, and the opportunity for professional growth. Ideal candidates will have strong communication skills and a passion for patient care.

Benefits

Colleague Discount Program

Competitive Benefits Plan

Employer-matched Pension

Employee Share Ownership Program

Tuition Assistance Program

Qualifications

• No Pharmacy experience needed
• Ability to identify, diagnose and quickly mediate problems
• Self-motivated with passion for high quality client services

Responsibilities

• Answer and triage phone calls
• Coordinate with pharmacies for prescription transfers
• Process medication refills on the dispensing system

Skills

Customer service skills

Problem-solving

Fast-paced work ability

Communication skills

Job description

Pharmacy Assistant, Customer Service Representative page is loaded

Pharmacy Assistant, Customer Service Representative

Apply locations Unit 3 - 75 Lesmill Road, Toronto, ON time type Full time posted on Posted Yesterday time left to apply End Date: July 16, 2025 (19 days left to apply) job requisition id R2000576101

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

At MediSystem Pharmacy, you can use your skills to do meaningful work that has a real impact, in an environment that promotes learning, growth and opportunity. Whether it's your first job or you're ready for a new challenge, MediSystem Pharmacy can turn your potential into performance that is recognized and rewarded. We offer competitive pay, full benefits, and a work-life balance.

Why this role is important?

About Us:
MediSystem Pharmacy, a Shoppers Drug Mart Company, is an established specialty pharmacy that provides pharmaceutical dispensing and clinical pharmacy consulting services to long term care facilities across Canada. MediSystem services 40,000 residents in over 300 facilities and is proud to be 100% Canadian owned and operated.

MediSystem Pharmacy is committed to optimizing the health, wellness and safety of all residents that we service through the introduction of innovative technologies, continuing education, enhanced clinical services and seamless medication delivery.

Our company's CORE values reflect how we treat all residents, staff in the homes as well as our employees. We CARE about all Canadians, we believe in OWNERSHIP and accountability, RESPECT, and EXCELLENCE in the services we provide.

At MediSystem Pharmacy, you can use your skills to do meaningful work that has a real impact, in an environment that promotes learning, growth and opportunity. Whether it's your first job or you're ready for a new challenge, MediSystem Pharmacy can turn your potential into performance that is recognized and rewarded. We offer competitive pay, full benefits, and a work life balance.


Job Description

Customer Service Representative, Pharmacy

What you’ll need:

• No Pharmacy experience needed
• Ability to identify, diagnose and quickly mediate problems and issues that arise
• Excellent customer service skills
• Ability to work in a fast-paced environment
• Self-motivated with a passion for providing high quality client services and building relationships
• Strong communication skills (but oral and written)

What you’ll do:

• Answer and triage phone calls throughout the day.
• Coordinating with other pharmacies to mediate prescription transfers.
• Retrieve faxed or electronic physician’s orders, prescriptions or prescription refill requests.
• Process medication refills on the pharmacy dispensing system.
• Perform outbound calls to obtain clarifications from clients.
• Sort, file, and follow-up with pharmacy’s paperwork to ensure regulatory compliance.
• Use the pharmacy software to ensure relevant documents are printed and delivered to clients.
• Perform ad hoc tasks as required.

To help you stand out, any or all the following are preferred

• Ability to take initiative, multi-task, work in a fast-paced environment, and able to learn independently
• High attention to detail
• Pharmacy background is an asset but not necessary

How you’ll succeed:

At MediSystem a division of Shoppers Drug Mart., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

What do we offer?

• Colleague Discount Program
• Competitive Benefits Plan
• Employer-matched Pension
• Employee Share Ownership Program
• Loblaw corporate discounts
• Tuition Assistance Program
• And Much More!

This role requires employees to be flexible to work a variety of shifts during the business’ hours of operations, which include occasional weekend shifts and statutory holidays.

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

#EN

#SS #PHARM #ON

At Shoppers Drug Mart/Pharmaprix, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.

With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart/Pharmaprix network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.