Customer Service Representative

Third Party CS; Toronto; Remote; CAD 35,000 - 50,000; Full time

Job summary

A growing company is seeking a dedicated customer service representative in Toronto. This role focuses on providing quality customer support by answering inquiries and resolving issues efficiently. With flexible hours and opportunities for upward mobility, it's an excellent chance to grow within the organization. Ideal candidates are customer-focused and possess strong communication skills, with the ability to multitask in a dynamic work environment.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Flexible hours

Tremendous upward mobility into other positions

Qualifications

• Previous experience in related field required.
• Excellent communication skills over the phone.
• Ability to learn and follow customer service procedures.

Responsibilities

• Answer and manage incoming calls, emails, chats.
• Provide positive customer experiences.
• Record and organize customer interactions.

Skills

Customer-focused

Communication

Multitasking

Time Management

Active Listening

Education

Previous experience in customer support or client services

Tools

Basic computer skills

Job description

Description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Requirements

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)
• MUST RESIDE IN CALIFORNIA

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)