Pharmacy Assistant - CSR

MediSystem Pharmacy; Toronto; On-site; CAD 25,000 - 33,000; Full time

Job summary

Shoppers Drug Mart Inc. in Toronto is seeking a Pharmacy Technician to support timely prescription filling and customer service in a retail pharmacy setting.

The role requires strong communication, attention to detail, and the ability to work in a fast-paced environment. Hospital or long-term care exposure is a plus, with a diploma optional but beneficial.

Qualifications

• Pharmacy technician diploma from accredited college preferred but not required.
• Retail pharmacy experience preferred.
• Exposure to hospital or long-term care pharmacy helpful.
• Strong communication and customer service skills.

Responsibilities

• Fill prescriptions efficiently to maintain workflow.
• Answer queries from callers and escalate as necessary.
• Deliver completed product based on schedules.
• Synchronize and collaborate with other departments.
• Maintain organization of the workstation and inventory shelves.
• Ensure appropriate follow up on minor issues.
• Recognize liability on the outcomes of service provided.
• Commitment to promoting a workplace of inclusiveness and belonging.

Skills

Excellent communication

Detail oriented

Adaptability

Fast-paced environment

Teamwork

High School Diploma

Exposure to Hospital/Long Term Care

Retail pharmacy experience

Education

Pharmacy Technician Diploma

High School Diploma

Job description

At MediSystem Pharmacy, you can use your skills to do meaningful work that has a real impact, in an environment that promotes learning, growth and opportunity. Whether it’s your first job or you’re ready for a new challenge, MediSystem Pharmacy can turn your potential into performance that is recognized and rewarded. We offer competitive pay, full benefits, and a work-life balance.

Why this role is important?

What you’ll do:

• Fill a variety of prescriptions efficiently to maintain workflow
• Answer queries from callers and escalated as necessary
• Deliver completed product based on schedules
• Ensure appropriate follow up on minor issues
• Synchronization and collaboration with other departments
• Ensure organization of work station and inventory shelves
• Maintain appropriate supplies and materials
• Some involvement in prescription information management
• Recognize liability on the outcomes of service provided
• Commitment to promoting a workplace of inclusiveness and belonging

What you bring:

• Excellent communication skills and customer service skills
• Detail oriented and ability to prioritize work assignments
• Ability to adapt to change
• Experience working in a fast-paced environment where high attention to detail and accuracy is essential
• Ability to work and manoeuvre quickly and consistently for extended periods of time
• Positive, cooperative, and team-oriented attitude
• High School Diploma
• Exposure to Hospital or Long Term Care Pharmacy
• Experience working in a retail pharmacy environment
• Pharmacy Technician Diploma from accredited college, but not required

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Hiring Range / Échelle salariale à l’embauche :$18.25 - $23.65 / 18,25$ - 23,65$ (per hour / de l’heure)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position.