Pharmacy Assistant (24 month contract)

Mwiah; Winnipeg; Hybrid; CAD 32,000 - 42,000; Full time

Job summary

Innomar Strategies in Canada seeks a Pharmacy Assistant to support prescription intake, verification, and fulfillment. You will assist pharmacists and technicians, process orders with Kroll, and help with inventory and billing while ensuring accuracy and compliance.

The role requires strong communication, organization, and the ability to multitask in a fast-paced environment; bilingual French/English is an asset, with a focus on patient service.

Qualifications

• High school diploma or equivalent is required.
• Pharmacy technician certification or equivalent preferred.
• Experience in pharmacy support and healthcare operations is valued.
• Proficiency with Kroll software and MS Office is preferred.

Responsibilities

• Assist Pharmacist or Pharmacy Technician with filling prescriptions.
• Process prescriptions using Kroll software and verify accuracy.
• Handle customer inquiries by phone and in person with courtesy.
• Maintain inventory, order medications, and prepare billings.
• Document transactions and ensure compliant, timely handoffs.

Skills

Bilingual English/French

Communication skills

Time management

Organizational skills

Teamwork

Attention to detail

Customer service

Education

High school diploma/GED

Pharmacy technician certification (preferred)

Tools

Kroll Pharmacy software

Microsoft Office (Outlook, Word, Excel)

Job description

# ****Ce que vous ferez****This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.Employment is subject to verification of pre-employment screening tests, which may include drug screening and background check when permitted by state or local laws. **Summary of Role:**Performs specialty pharmacy support and operations activities across prescription intake, benefit verification, claims follow-up, prior authorization support, and fulfillment workflows using established procedures and quality standards. Coordinates daily work to support turnaround times, accurate documentation, and reliable handoffs across pharmacy operations. Reviews workflow details, identifies routine discrepancies, resolves standard issues within guidelines, and escalates non-routine matters to appropriate team members to support compliant and efficient operations.**Responsibilities:**• Assist Pharmacist or the Registered Pharmacy Technician in filling prescriptions• Assist patients picking up prescriptions• Enter, scan and process prescriptions using Kroll Pharmacy software• Maintain accurate data in pharmacy files and computer drives• Verify that customer receives correct prescription(s)• Maintain workflow through effective task prioritization and teamwork• Answer the phone and respond to inquiries from internal and external customers• Screen telephone calls for the Pharmacist(s)• Order, receive and maintain inventory of medications• Prepare and process billings, claims, disbursements and related documents• Review invoices or other documentation• Pack and ship prescription orders according to established protocols• Maintain pharmacy records• Report Adverse Events in accordance with provincial regulatory standards and, where applicable, internal and contractualobligations• Assist in general housekeeping and administrative duties; and• The Pharmacy Assistant will also be assigned other duties and tasks as required from time to time• May be required to be on standby/ on call as part of this role **Experience and Educational Requirements:**• High school diploma preferred• Pharmacy experience is an asset• Proficiency in Kroll an asset• Proficiency in Microsoft Office applications (Outlook, Word, Excel)• Organized with the ability to multi-task and maintain accuracy• Excellent communication, customer service and interpersonal skills• Ability to work independently and in a team environment• Excellent time management skills• Bilingualism, French/English is an asset **Minimum Skills, Knowledge, and Ability Requirements:**• Working knowledge of pharmaceutical distribution industry• Strong analytical and mathematical skills• Ability to communicate effectively both orally and in writing• Effective interpersonal and leadership skills• Effective organizational skills; attention to detail• Ability to consistently meet deadlines• Previous experience in cold-chain distribution an asset• Previous experience with biological and/or cytotoxic medication and sterile preparation an asset• Excellent problem-solving skills; ability to resolve issues effectively and efficiently• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs• As part of your job duties, you may be required to lift up to 50 lbs. **Education:**High school diploma/GED or equivalent experience required. **Work Experience:**2+ years of experience in pharmacy support, healthcare operations, claims processing, medication access, fulfillment support, or a related operational environment required. Certification in pharmacy technician practice, or equivalent preferred.