Pharmacy Assistant

Shoppers Drug Mart; Toronto; On-site; CAD 25,623 - 32,373; Part time

Benefits offered by this job

Competitive pay

Flexible schedules

Purchase discount program

Online learning through Academy

Job summary

A local pharmacy in Toronto is seeking a Pharmacy Assistant to deliver exceptional customer service and support prescription workflows. The ideal candidate should have a High School Diploma and previous pharmacy experience, with strong organizational and problem-solving skills. Responsibilities include greeting customers, managing prescriptions, and adhering to pharmacy standards. The position offers a competitive hourly wage ranging from $18.60 to $23.50, as well as various employee benefits including flexible schedules and discounts.

Qualifications

• High School Diploma is required.
• Diploma from a Pharmacy Assistant credited course is preferred.
• Previous pharmacy experience is preferred.

Responsibilities

• Greet customers and gather prescription information.
• Manage cash register and ensure confidentiality.
• Assist in prescription preparation and data entry.

Skills

Organizational skills

Problem solving

Attention to detail

Education

High School Diploma

Diploma from a Pharmacy Assistant credited course

Job description

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Duties & Responsibilities

• Customer Service: greet customers promptly and gather prescription information according to Standards.
• Perform duties in priority according to the Role Assignment Schedule.
• Refer all clinical inquiries to pharmacist.
• Set realistic customer expectations as to wait times.
• Locate and cash out prescriptions and any ancillary items.
• Ensure customers requiring counseling are referred to Pharmacist.
• Maintain and control the cash register in the dispensary.
• Adhere to all confidentiality and privacy requirements.

Administration

• Receive new and repeat prescription orders in accordance with SOP.
• Prepare and submit orders with the exception of controlled drugs and narcotics.
• Adjudicate third‑party billing, online and manage manual Third‑Party accounts.
• Answer telephone and refer to a pharmacist when necessary.
• Manage incoming faxes according to Pharmacy Standards of Practice.
• Assist pharmacist in coordinating call backs.
• Accurately file completed documentation as per Pharmacy Standards of Practice.

Prescription Workflow

• Assist in prescription preparation to company standards and professional services.
• Data entry for new prescriptions and manage refill request processing.
• Select medications to fill prescriptions according to Pharmacy Standards of Practice.
• Efficiently count or measure, package, and label prescriptions, as per Pharmacy Standards.
• Accurately enter and maintain appropriate data within the applicable Pharmacy systems.

Skills & Qualifications

• High School Diploma (required).
• Diploma from a Pharmacy Assistant credited course preferred.
• Previous Pharmacy Experience preferred.
• Effective organizational skills, ability to multi‑task.
• Problem Solving Skills.
• Strong attention to detail.

Compensation

Hourly range: $18.60 – $23.50.

Benefits

Competitive pay, flexible and varied schedules, purchase discount program, online learning through Academy.

EEO/Accommodations

Accommodation is available upon request for applicants and colleagues with disabilities.