Pharmacy Assistant

Shoppers Drug Mart; Pickering; On-site; CAD 36,000 - 56,000; Full time

Job summary

Shoppers Drug Mart in Ontario is seeking a Pharmacy Assistant to support dispensing prescriptions, assist in delivering pharmacy services, and help maintain daily pharmacy operations according to Practice Standards. You will handle prescription entry, data management, customer service, and coordination with pharmacists, with emphasis on accuracy, confidentiality, and courteous patient care.

This role offers local store ownership with national brand support, structured training, and opportunities

Qualifications

• High school diploma required.
• Pharmacy Assistant diploma preferred.
• Previous pharmacy experience is an asset.
• Strong organizational skills and multitasking ability.
• Solid problem-solving skills and attention to detail.

Responsibilities

• Greet customers and gather prescription information according to standards.
• Assist pharmacist with dispensing prescriptions and related tasks.
• Maintain confidentiality and privacy requirements in all interactions.
• Assist in prescription preparation and data entry per SOPs.
• Manage cash register and point-of-sale transactions in the dispensary.
• Answer telephone calls and refer complex inquiries to a pharmacist.
• Support pharmacy administration and workflow coordination.

Skills

High School Diploma

Pharmacy Assistant Diploma

Pharmacy experience

Organizational skills

Problem solving

Attention to detail

Education

High School Diploma

Pharmacy Assistant accredited diploma

Job description

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

SUMMARY: To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant service to customers.

DUTIES & RESPONSIBILITIES

• Customer Service
• Greet customer promptly and gather prescription information according to Standards
• Perform duties in priority according to Role assigned on Role Assignment Schedule
• Refer to the pharmacist all clinical inquiries
• Set realistic customer expectations as to wait times
• Locate and cash out prescriptions and any ancillary items
• Ensure customers requiring counseling are referred to the Pharmacist
• Maintain and control the cash register in the dispensary
• Adhere to all confidentiality and privacy requirements

Administration

• Receive new and repeat prescription orders in accordance with Standard Operating Procedures
• Prepare and submit orders with the exception, of controlled drugs and narcotics
• Adjudicate third party billing, online and manage manual Third-Party Accounts
• Answer telephone and refer to a pharmacist when necessary
• Manage incoming faxes according to Pharmacy Standards of Practice
• Assist pharmacist in coordinating call backs
• Accurately file completed documentation as per Pharmacy Standards of Practice

Prescription Workflow

• Assist in prescription preparation to company's standardsand professional services
• Data entry for new prescriptions, and managing refill request processing
• Select medications to fill prescriptions according to Pharmacy Standards of Practice
• Efficiently count or measure, package, and label prescriptions, as per Pharmacy Standards
• Accurately enter and maintain appropriate data within the applicable Pharmacy systems

Skills & Qualifications

• High School Diploma
• Diploma from a Pharmacy Assistant credited course preferred
• Previous Pharmacy Experience preferred
• Effective organizational skills, ability to multi task
• Problem Solving Skills
• Strong attention to detail

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Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.