Pharmacy Assistant

Pocketpills; Surrey; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Dental and vision care

Group Retirement Savings Plan (GRSP)

Disability insurance

Life insurance

Paid time off

Job summary

Pocketpills is a Canada’s leading online pharmacy and medical care platform delivering care to members across the country. We are seeking a Pharmacy Customer Support specialist to deliver high-quality service across multiple channels, process prescriptions, and collaborate with pharmacists to ensure accurate medication handling.

You will work with a diverse team to resolve issues, respond to member questions, and support delivery of compassionate care while upholding regulatory standards and a

Qualifications

• Minimum 1 year of pharmacy experience.
• Excellent written, verbal and oral communication skills.
• Strong interpersonal skills with the ability to work independently.
• Detail-oriented and able to multitask in a fast-paced environment.
• Experience recognizing patient medications.
• Flexible to weekend and holiday shifts.
• Proficient with computers and common software.

Responsibilities

• Deliver quality customer (member) service to patients.
• Assist members across phone, email, SMS and chat with orders, billing/insurance, medication or other service questions.
• Process new and refill prescriptions.
• Take/send refill requests and respond to patient inquiries.
• Send refill and transfer requests to doctors and pharmacies.
• Verify prescription information is complete and accurate.
• Collaborate with pharmacy team members to maintain member satisfaction.
• Understand commonly prescribed medications and their uses.
• Assist the pharmacist in filling prescription items as per regulations.
• Collect, organize and evaluate patient information.
• Proactively identify solutions to anticipated questions.
• Take a hands-on approach to resolve every issue from start to finish.
• Reviewing and processing every request accurately.

Skills

Communication skills

Pharmacy experience

Attention to detail

Teamwork

Independence

Multitasking

Job description

We’re a healthcare platform for humans, designed for real life.

Pocketpills is Canada’s leading online pharmacy & medical care platform. Re-imagining healthcare to make it accessible, affordable and built for people like you. Driven by our passion for innovation and customer-care, we’ve designed a suite of digital care experiences that empower our members to take control of their health wherever life takes them. From coast to coast, over 800,000 Canadians trust Pocketpills to deliver their medication & ensure a healthcare professional is always just an arms-reach away.

We founded Pocketpills as a solution to fix the broken system that made getting care harder than it needed to be. We don’t believe long line ups at the doctor’s office, confusing refill protocols & one-size-fits-all advice, actually fit with what Canadians need, so we’ve changed the game. Powered by pharmacists, engineers, doctors, clinicians & service experts, our platform redefines the world of wellness, from personalized treatment that actually feels personal, to truly effortless refills, including free, friendly delivery. Because we do believe Canadians deserve a better way to manage their most important asset, their health.

Discover the healthcare platform that feels Delightfully Human. With Pocketpills, complete care is right in your pocket.

Responsibilities

• Deliver quality customer (member) service to patients.
• Assist members across various communication channels - phone, email, SMS and chat with the order, billing/insurance, medication or other service-related questions
• Process new and refill prescriptions
• Take/send refill requests and respond to patient inquiries.
• Send refill and transfer requests to doctors and pharmacies.
• Verify prescription information is complete and accurate.
• Collaborate with pharmacy team members to maintain member satisfaction.
• Understanding of commonly prescribed medications and their uses.
• Assist the pharmacist in filling prescription items as per the College of Pharmacy regulations.
• Collect, organize and evaluate patient information.
• Proactively identify solutions to questions you anticipate our members having in each interaction
• Take a hands-on approach to resolve every issue, owning it from start to finish
• Reviewing and processing every request accurately

Qualifications (Must-Haves)

• 1 year of pharmacy experience
• Experience recognizing and identifying patient medications.
• Excellent written, verbal and oral communication skills.
• Strong work ethic and positive attitude.
• Strong interpersonal skills with the ability to work independently with minimal supervision.
• A thorough understanding of quality assurance and delivery of service excellence.
• Demonstrate ability to work as an effective team member.
• Detail-oriented.
• Experience working under pressure in a fast-paced work environment while consistently exceeding productivity and quality stand.
• Flexible to work in different shifts including weekends and holidays.
• Enjoys multitasking and is proficient in computer handling skills.

Join our team and enjoy a benefits package designed to support your health and well-being, including dental and vision care, as well as extended health care coverage. We provide disability insurance for added security and life insurance to protect your loved ones. To promote work-life balance, you’ll receive paid time off, including vacation days. Additionally, we offer a Group Retirement Savings Plan (GRSP). Experience a workplace that truly cares about you!

We may use artificial intelligence (AI) tools to support certain aspects of our recruitment process, such as screening applications and reviewing resumes. These tools assist our hiring team and improve efficiency; however, they do not replace human evaluation. All final hiring decisions are made by our team. If you would like more information about how your data is processed, please contact us.

Pocketpills is committed to creating an accessible and inclusive organization. Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.