Pharmacy Assistant

Shoppers Drug Mart; Pickering; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Pharmacy Assistant to join their team. In this role, you will assist with dispensing prescriptions and provide exceptional customer service while adhering to pharmacy standards. Your organizational skills and attention to detail will ensure a smooth workflow in a fast-paced environment. Enjoy competitive pay, flexible schedules, and the opportunity to serve your community in a meaningful way. Join a company that values diversity and offers opportunities for personal and professional growth.

Benefits

Purchase Discounts

Flexible Schedules

Competitive Pay

Online Learning

Qualifications

• High School Diploma required; Pharmacy Assistant Diploma preferred.
• Previous pharmacy experience is an asset.

Responsibilities

• Assist with dispensing prescriptions and providing customer service.
• Maintain accurate data and manage prescription workflow.
• Handle billing and administrative tasks as per standards.

Skills

Organizational Skills

Multitasking

Problem-solving

Attention to Detail

Education

High School Diploma

Pharmacy Assistant Diploma

Job description

Join a locally owned and operated store to help deliver health, beauty, and convenience services in your community, keeping the customer at the centre of everything you do.

Why this role is important?

SUMMARY:

Assist with the technical functions of dispensing prescriptions, support pharmacy services, and participate in the maintenance and operations of the Pharmacy according to Pharmacy Standards of Practice. Provide superior, timely, and pleasant service to customers.

DUTIES & RESPONSIBILITIES:

Customer Service

• Greet customers promptly and gather prescription information according to Standards.
• Perform duties based on assigned Role on the Role Assignment Schedule.
• Refer clinical inquiries to the pharmacist.
• Set realistic customer expectations regarding wait times.
• Locate and cash out prescriptions and ancillary items.
• Refer customers needing counseling to the Pharmacist.
• Maintain and control the cash register in the dispensary.
• Adhere to confidentiality and privacy requirements.

Administration

• Receive new and repeat prescription orders following Standard Operating Procedures.
• Prepare and submit orders, excluding controlled drugs and narcotics.
• Handle third-party billing, online, and manage manual Third-Party Accounts.
• Answer phone calls and refer to a pharmacist when necessary.
• Manage incoming faxes according to Pharmacy Standards of Practice.
• Assist pharmacist in coordinating call-backs.
• File completed documentation accurately as per Pharmacy Standards of Practice.

Prescription Workflow

• Assist in prescription preparation following company standards and professional services.
• Enter data for new prescriptions and manage refill requests.
• Select medications for prescriptions according to Pharmacy Standards of Practice.
• Count, measure, package, and label prescriptions efficiently following Pharmacy Standards.
• Maintain accurate data within Pharmacy systems.

Skills & Qualifications

• High School Diploma.
• Diploma from a Pharmacy Assistant credited course preferred.
• Previous pharmacy experience preferred.
• Effective organizational skills and ability to multitask.
• Problem-solving skills.
• Strong attention to detail.

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Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, supporting a local business while benefiting from a national brand. Enjoy purchase discounts, flexible schedules, competitive pay, and online learning through Academy. Take ownership of your work and serve your community better.

Our Associate Owners value Canada's diversity, reflecting it in products, staffing, and culture. Accommodation is available upon request for applicants and colleagues with disabilities.

We uphold laws and ethical standards as part of our Code of Conduct, ensuring we meet customer and stakeholder expectations.

About the company

Shoppers Drug Mart Corporation is a Canadian retail pharmacy chain based in Toronto, Ontario.