Pharmacy Assistant

Shoppers Drug Mart Inc.; Hamilton; On-site; CAD 35,000 - 45,000; Full time

Job summary

Join a locally owned pharmacy where you can make a difference in your community by providing exceptional health and beauty services. In this role, you will assist with dispensing prescriptions, support pharmacy operations, and deliver friendly, timely service to customers. This position offers a unique opportunity to work in a supportive environment that values your contributions and encourages personal growth. With competitive pay, flexible schedules, and the chance to learn and develop your skills, this is an exciting opportunity to be part of a team that truly cares about its customers and community.

Benefits

Purchase Discounts

Flexible Schedules

Competitive Pay

Online Learning

Qualifications

• High School Diploma required; Pharmacy Assistant course preferred.
• Previous pharmacy experience is an asset.

Responsibilities

• Assist with dispensing prescriptions and pharmacy operations.
• Provide excellent customer service and manage prescription workflow.

Skills

Organizational Skills

Multi-tasking

Problem-solving

Attention to Detail

Education

High School Diploma

Pharmacy Assistant Course

Job description

Join a locally owned and operated store to help deliver health, beauty, and convenience services in your community, keeping the customer at the center of everything you do.

Why this role is important?

Summary:

To assist with the technical functions of dispensing prescriptions, support the delivery of pharmacy services, participate in the maintenance and operations of the Pharmacy as per the Pharmacy Standards of Practice, and provide superior, timely, and friendly service to customers.

Duties & Responsibilities:

1. Customer Service:
   • Greet customers promptly and gather prescription information according to Standards.
   • Perform duties in priority based on Role assigned on Role Assignment Schedule.
   • Refer clinical inquiries to the pharmacist.
   • Set realistic customer expectations regarding wait times.
   • Locate and cash out prescriptions and ancillary items.
   • Refer customers requiring counseling to the Pharmacist.
   • Maintain and control the cash register in the dispensary.
   • Adhere to all confidentiality and privacy requirements.
2. Administration:
   • Receive new and repeat prescription orders according to Standard Operating Procedures.
   • Prepare and submit orders, excluding controlled drugs and narcotics.
   • Handle third-party billing, online and manual Third-Party Accounts.
   • Answer phone calls and refer to a pharmacist when necessary.
   • Manage incoming faxes per Pharmacy Standards of Practice.
   • Assist pharmacist in coordinating call-backs.
   • File completed documentation accurately as per Pharmacy Standards of Practice.
3. Prescription Workflow:
   • Assist in prescription preparation according to company standards and professional services.
   • Enter data for new prescriptions and manage refill requests.
   • Select medications in accordance with Pharmacy Standards of Practice.
   • Count, measure, package, and label prescriptions efficiently.
   • Maintain accurate data within Pharmacy systems.
4. Skills & Qualifications:
   • High School Diploma.
   • Pharmacy Assistant credited course preferred.
   • Previous pharmacy experience preferred.
   • Effective organizational and multi-tasking skills.
   • Problem-solving skills.
   • Strong attention to detail.

Why work in a Shoppers Drug Mart store? Each store is owned by an Associate-Owner, offering a chance to work for a local business with the support of a national brand. Benefits include purchase discounts, flexible schedules, competitive pay, and online learning through Academy. Take ownership of your work and find ways to care for patients, co-workers, customers, and the community.

Shoppers Drug Mart values Canada's diversity and strives to reflect this in its products, staff, and culture. Accommodation is available upon request for applicants and colleagues with disabilities.

We believe compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct, reinforcing stakeholder and customer expectations.