Pharmacy Assistant

Shoppers Drug Mart; St. Catharines; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a locally owned pharmacy where you will play a vital role in delivering health and beauty services to the community. This position focuses on assisting with prescription dispensing and providing exceptional customer service. You'll work closely with a dedicated team to ensure that all pharmacy operations adhere to the highest standards. Enjoy a supportive environment that values diversity and offers competitive pay, flexible schedules, and opportunities for online learning. This is your chance to make a real difference in the lives of customers while thriving in a dynamic workplace.

Benefits

Purchase Discount Program

Flexible Schedules

Competitive Pay

Online Learning through Academy

Qualifications

• High School Diploma required; Pharmacy Assistant Diploma preferred.
• Previous pharmacy experience is an asset.

Responsibilities

• Provide superior customer service and manage prescription workflows.
• Assist in prescription preparation and maintain pharmacy standards.

Skills

Organizational Skills

Multitasking

Problem-Solving

Attention to Detail

Education

High School Diploma

Pharmacy Assistant Diploma

Job description

Join a locally owned and operated store to help deliver health, beauty, and convenience services in your community, keeping the customer at the centre of everything you do.

Why this role is important?

Summary:

To assist with the technical functions of dispensing prescriptions, support the delivery of pharmacy services, and participate in the maintenance and operations of the Pharmacy as per the Pharmacy Standards of Practice. Provide superior, timely, and pleasant service to customers.

Duties & Responsibilities:

1. Customer Service
   • Greet customers promptly and gather prescription information according to Standards.
   • Perform duties in priority according to Role assigned on Role Assignment Schedule.
   • Refer all clinical inquiries to the pharmacist.
   • Set realistic customer expectations regarding wait times.
   • Locate and cash out prescriptions and ancillary items.
   • Ensure customers requiring counseling are referred to the Pharmacist.
   • Maintain and control the cash register in the dispensary.
   • Adhere to all confidentiality and privacy requirements.
2. Administration:
   • Receive new and repeat prescription orders following Standard Operating Procedures.
   • Prepare and submit orders, excluding controlled drugs and narcotics.
   • Manage third-party billing, online and manual Third-Party Accounts.
   • Answer telephone calls and refer to a pharmacist when necessary.
   • Manage incoming faxes according to Pharmacy Standards of Practice.
   • Assist pharmacist in coordinating call backs.
   • File completed documentation accurately as per Pharmacy Standards of Practice.
3. Prescription Workflow:
   • Assist in prescription preparation following company standards and professional services.
   • Data entry for new prescriptions and managing refill requests.
   • Select medications to fill prescriptions according to Pharmacy Standards of Practice.
   • Count, measure, package, and label prescriptions efficiently, adhering to Pharmacy Standards.
   • Enter and maintain data accurately within Pharmacy systems.
4. Skills & Qualifications:
   • High School Diploma.
   • Diploma from a Pharmacy Assistant credited course preferred.
   • Previous Pharmacy Experience preferred.
   • Effective organizational skills and ability to multitask.
   • Problem-solving skills.
   • Strong attention to detail.

Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while benefiting from a national brand. Enjoy a purchase discount program, flexible schedules, competitive pay, and online learning through Academy.

Take ownership of your work and find more ways to care for your patients, co-workers, customers, and community.

Associate Owners in the Shoppers Drug Mart network value Canada's diversity as an opportunity to better serve their communities. They strive to reflect the nation’s evolving diversity in products, hiring, and store culture. Accommodation is available upon request for applicants and colleagues with disabilities.

We believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct, reinforcing what our customers and stakeholders expect of us.