Pharmacist: Elevate Patient Care & Pharmacy Ops

Shoppers Drug Mart; Mississauga; On-site; CAD 68,000 - 87,000; Full time

Benefits offered by this job

Purchase discount program

Online learning through Academy

Competitive pay

Job summary

Shoppers Drug Mart Mississauga is seeking a Pharmacy Manager to oversee daily pharmacy operations, provide expert consultations to customers and health professionals, and ensure full regulatory compliance. The role requires strategic leadership to maintain service quality and operational excellence in a busy retail pharmacy.

You will supervise workflows, manage inventory, and coordinate with healthcare partners while maintaining privacy and safety standards in a customer-focused environment.

Qualifications

• Independent thinking and decision making.
• Plan, coordinate and delegate assignments and provide coaching to Pharmacy colleagues.
• Proven ability to drive and build the business, lead by example and support enterprise programs.
• Commitment to providing exceptional customer service.
• Superior customer relations skills and a strong sense of professionalism.
• Strong problem-solving skills including experience formulating and executing action plans.
• Strong personal computing skills and knowledge of Pharmacy systems a definite asset.
• Ensure all Health & Safety procedures are followed to provide a healthy and safe work environment.
• Complete mandatory training and voluntary continuing education workshops, as needed.

Responsibilities

• Acknowledge all customers approaching the Pharmacy.
• Counsel on prescriptions and OTC products.
• Ensure privacy requirements are met, including customer confidentiality and consent management.
• Provide counselling on prescriptions, over the counter/behind the counter products.
• Maintain records required in accordance with legislation, standards of practice, and policy.
• Control access to the dispensary with respect to inventory and patient confidentiality.
• Review daily workflow queues and stock to identify expired inventory.
• Oversight of current stock levels and medication orders from wholesaler.
• Ensure documentation and reporting for Controlled Drugs and Substances Act are met.
• File incident reports when any customer or staff medication or privacy incidents occur.

Skills

Independent thinking

Planning & delegation

Business leadership

Customer service

Customer relations

Problem solving

Pharmacy systems

Health & safety

Job description

Shoppers Drug Mart Mississauga is seeking a Pharmacy Manager to oversee daily pharmacy operations, provide expert consultations to customers and health professionals, and ensure full regulatory compliance. The role requires strategic leadership to maintain service quality and operational excellence in a busy retail pharmacy.

You will supervise workflows, manage inventory, and coordinate with healthcare partners while maintaining privacy and safety standards in a customer-focused environment.