Pet Store Assistant Manager — Lead a Customer-Centric Team

Pet Valu; Terrace; Hybrid; CAD 29,000 - 32,000; Full time

Benefits offered by this job

Management training

Employee discounts

Competitive wages

Paid benefits

Pet oriented career-building

Job summary

Pet Valu is hiring an Assistant Store Manager (Terrace). You will coach and develop a team to deliver world-class service, helping Pet Parents find the right nutrition and solutions for their pets.

This role includes recruiting, scheduling, training, and daily task supervision, with a focus on operational standards and community engagement. You will work within a Pet Valu team that values pet care expertise, customer service excellence, and a growth-oriented career path in one of North America’s

Qualifications

• Minimum of 2 years customer service and retail store management experience.
• Enthusiasm for learning & growth in pet care industry.
• Outgoing and friendly personality with strong customer service skills.
• Ability to work as scheduled to meet attendance requirements, including weekends and evenings.
• Reliable transportation to and from the store.
• Observe and coach employees to provide feedback around sales techniques and customer service.
• Capacity for understanding inter-team conflicts and escalation when necessary.
• Working knowledge of POS system.
• Ability to lift 50lbs repetitively.
• Industry experience is an asset.

Responsibilities

• Coach and develop store team to deliver world class service.
• Recruit, schedule, train, and assign tasks; supervise and coach staff.
• Ensure adherence to operational standards and corporate procedures.
• Coordinate order placements, inventory, store audits, and safety audits.
• Handle store repairs and corporate paperwork as needed.
• Drive store results to meet targeted performance.

Skills

Customer service

Retail leadership

Team coaching

Scheduling

Attendance reliability

Tools

POS system

Job description

Pet Valu is hiring an Assistant Store Manager (Terrace). You will coach and develop a team to deliver world-class service, helping Pet Parents find the right nutrition and solutions for their pets.

This role includes recruiting, scheduling, training, and daily task supervision, with a focus on operational standards and community engagement. You will work within a Pet Valu team that values pet care expertise, customer service excellence, and a growth-oriented career path in one of North America’s