Pet Retail Assistant Store Manager — Leadership & Training

Pet Valu; Toronto; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Management training

Product knowledge

Employee discounts

Competitive wages

Paid benefits

Pet oriented career-building enviro

Job summary

Pet Valu in Toronto is seeking an Assistant Store Manager to coach and develop a store team, deliver world-class service, and help Pet Parents find the right nutrition and supplies. You will lead a team of passionate Pet Experts and contribute to a pet-friendly, growth-oriented environment.

Join a top pet retailer with opportunities for management training, product knowledge, and employee discounts as part of a collaborative, store-driven operation.

Qualifications

• Minimum of 2 years customer service and retail store management experience.
• Enthusiasm for learning & growth in pet care industry.
• Outgoing and friendly personality with strong customer service skills.
• Ability to work weekends and evenings.
• Reliable means of transportation to and from the store.
• Observe and coach employees to provide feedback around sales techniques and providing excellent customer service.
• Capacity for understanding inter-team conflicts and escalating when necessary.
• Working knowledge of POS system.
• Ability to lift 50lbs repetitively.
• Industry experience an asset.

Responsibilities

• Customers/Community ensure that all customer service standards are met by staff; maintain courteous relationships within the community (e.g.Humane society)
• Manage a team of employees including but not limited to recruiting, scheduling, training, day-to-day assignment of tasks, supervision and coaching
• Operational Standards/Procedures ensure that all staff adhere to the standards and procedures set at the corporate operations level
• Administrative activities coordinate order placements, maintain appropriate inventory, ensure that store audits and safety audits are completed, coordinate minor store repairs, complete miscellaneous corporate paperwork
• Business Results coordinate efforts of store staff to achieve targeted results
• Other duties and tasks as required

Skills

Customer service

Retail management

Coaching

Attendance reliability

Team leadership

Communication

Tools

POS system

Job description

Pet Valu in Toronto is seeking an Assistant Store Manager to coach and develop a store team, deliver world-class service, and help Pet Parents find the right nutrition and supplies. You will lead a team of passionate Pet Experts and contribute to a pet-friendly, growth-oriented environment.

Join a top pet retailer with opportunities for management training, product knowledge, and employee discounts as part of a collaborative, store-driven operation.