Pet Insurance Claims Team Leader

Southern Cross Health Insurance; Hamilton; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Five days wellbeing leave per year

Health insurance for you and family

Life insurance and discounts on pet/旅行

Job summary

Southern Cross Health Insurance in Hamilton seeks a Team Leader to guide and develop a high-performing claims team. You will set priorities, manage workflow, and support complex claims, ensuring fair and accurate policy outcomes for customers and their pets.

We value a collaborative, agile environment, strong leadership, and a commitment to learning and quality. This role offers opportunities to enhance systems and drive customer-focused results.

Qualifications

• Experience leading, coaching and developing a claims team.
• Insurance claims knowledge in a service environment.
• Strong communication and stakeholder management skills.

Responsibilities

• Lead, coach and develop a team of claims professionals.
• Set clear priorities and manage workflow, capacity and performance.
• Support the team with complex claims, escalations and customer complaints.
• Promote fair, accurate and consistent application of policy terms.
• Monitor quality and performance, addressing issues early.
• Lead improvements to processes and customer outcomes.

Skills

Team leadership

Coaching

Claims knowledge

Customer service

Communication

Change management

Process improvement

MS Office

Tools

MS Outlook

MS Word

MS Excel

Job description

Southern Cross Health Insurance in Hamilton seeks a Team Leader to guide and develop a high-performing claims team. You will set priorities, manage workflow, and support complex claims, ensuring fair and accurate policy outcomes for customers and their pets.

We value a collaborative, agile environment, strong leadership, and a commitment to learning and quality. This role offers opportunities to enhance systems and drive customer-focused results.