Personal Lines Service Broker VIP-South Shore

JobsMedia.io; Montreal; On-site; CAD 55,000 - 85,000; Full time

Benefits offered by this job

Base salary based on experience

15% commission on new business

Flexible scheduling; 35-hour workweek

No cold calls; referrals drive work

Two-week in-office cycle; in-office 5/

Company culture: no micromanagement

Job summary

JobsMedia.io seeks a service-oriented, bilingual insurance broker to join its VIP Team, focusing on high-net-worth clients. You will manage homes, vehicles, boats, and commercial assets with a premium, concierge approach.

The role emphasizes exceptional client service over high-pressure sales, with referrals driving business and a 15% commission on new accounts. Base salary varies by experience; 35-hour weeks, in-office every two weeks.

Qualifications

• Bilingual English/French required with fluency in both languages.
• 2-3 years of experience as an insurance broker; VIP service is a plus.
• Strong customer service skills for high-net-worth clients.

Responsibilities

• Act as dedicated point of contact for high-value clients with personalized service.
• Manage policies for homes, vehicles, boats, and commercial assets.
• Provide guidance to secure best coverage options for clients.
• Coordinate with internal teams to streamline service delivery.
• Handle referrals—no cold calling.
• Work autonomously and own tasks to deliver results.

Skills

Bilingual English/French

Customer service

Client management

Independent work

Tools

Go Brio / Contact AP (Intact)

Guichet L’Unique

Applied (Tarifexpert)

Assurance Bateau

Orbite

Job description

About The Company

Insurance brokerage firm specialized in transportation mostly, so they are mostly a commercial line base insurance company.

About The Company

Insurance brokerage firm specialized in transportation mostly, so they are mostly a commercial line base insurance company. The personal lines division was established over two years ago and is now expanding its VIP Team, catering exclusively to high-net-worth clients, including business executives and company presidents. Specializing in trucking (18-wheelers) and high-value insurance policies, our VIP service provides a single point of contact for all insurance needs—homes, boats, and vehicles.

About The Role

We are seeking a service-oriented, bilingual (English/French) insurance broker to join our growing VIP Team. This role is designed for an individual who excels in customer service rather than traditional high-pressure sales. While strong sales skills are welcome, exceptional service and client management are the top priority. Our clients expect a seamless, high-quality experience, and we need someone who can deliver premium customer care.

Key Responsibilities

• Act as a dedicated point of contact for high-value clients, ensuring personalized and efficient service.
• Manage insurance policies for homes, vehicles, boats, and commercial assets.
• Provide expert guidance, ensuring clients receive the best coverage options tailored to their needs.
• Coordinate with internal teams to streamline service delivery.
• Handle referrals—no cold calling required.
• Work autonomously without micromanagement; expected to take ownership of tasks and deliver results.

Qualifications & Requirements

• Bilingual (English 60% / French 40%) – fluency in both languages is essential.
• 2-3 years of experience as an insurance broker (VIP service experience is an asset).
• Strong customer service skills, with the ability to cater to high-net-worth individuals.
• Ability to work independently—training time is limited, so self-sufficiency is key.
• Experience with the following platforms preferred:
• Go Brio / Contact AP (Intact)
• Guichet L’Unique
• Applied (Tarifexpert)
• Assurance Bateau (April/Pacific Marine) – an asset but can be learned quickly
• Orbite – an asset

Compensation & Perks

Base salary – depending on your experience as a broker.

Commission: 15% on new business (significant growth opportunities).

• Bonus Structure: Currently unstructured but open to discussion based on performance.
• No Cold Calls: Clients are referred through commercial and call center channels.
• Work-Life Balance: 35-hour workweek with flexible scheduling (5 days every two weeks can be adjusted).
• Company Culture: No micromanagement—just deliver results, and you will be valued accordingly.

Schedule:

Monday to Friday, 35 hours per week (8:30 AM - 4:30 PM)

WFH:

5 days in office only every 2 weeks, you make your schedule.

Location:

South Shore/ Brossard

This is an exciting opportunity to be a part of a new and rapidly growing division, focusing on elite clientele and high-value insurance policies.