Personal Lines Service Broker

Dulibaninsurance; Ontario; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a dynamic, award-winning insurance brokerage that values honesty, integrity, and hard work. As a member of the Dream Team, you will provide exceptional service to clients, ensuring their insurance needs are met with professionalism and care. This role offers a chance for growth in a supportive environment, where you will collaborate with dedicated colleagues and participate in ongoing training. With a focus on community and client satisfaction, this is an exciting opportunity to build a rewarding career while making a difference in people's lives.

Benefits

Competitive compensation

Health spending account

RRSP and DPSP Plan

Paid Personal Days

Paid time to volunteer

Training and development opportunities

Qualifications

• 2+ years of experience in personal lines insurance or client-facing roles.
• High degree of professionalism and integrity.

Responsibilities

• Provide quality service to personal lines clients and resolve discrepancies.
• Assist clients in reporting claims and liaise with insurance carriers.

Skills

RIBO License

Client Service

Interpersonal Skills

Attention to Detail

Teamwork

Job description

Niagara Regional Municipality (Fonthill), Canada | Posted on 04/16/2025

• City Niagara Regional Municipality (Fonthill)
• Country Canada

Job Description

Are you looking to establish a professional career in a growing industry? Are you seeking advancement and longevity in a dynamic, rewarding environment?

At Duliban Insurance, our tenets of honesty, integrity, and hard work inform everything we do – we are committed to delivering exceptional client service in every interaction by combining innovative technology with our deep community roots. As a proud local business with a big vision, we're always looking for passionate individuals to join our award-winning Dream Team and grow with us!

Primary Responsibilities

1. Maintain a valid RIBO license in good standing and fulfill all continuing education requirements.
2. Provide quality service to personal lines clients, resolving discrepancies efficiently and respectfully by answering incoming calls, communicating digitally, or in person.
3. Review policies and recommend coverage to clients based on individual needs.
4. Assist clients in reporting claims and provide support throughout the claims process while liaising with insurance carriers to ensure smooth resolution.
5. Respond to requests for policy documentation and clarifications, ensuring accurate and timely follow-up.
6. Quote coverages and ensure clear communication of options, premium differences, and the value of different coverages.
7. Oversee specialty products such as PAL, Hagerty, and Elite policies, ensuring proper handling and client education regarding these niche coverages.
8. Collaborate with other departments, including sales, underwriting, and claims to provide seamless, team-based service experience.
9. Uphold all company health and safety policies, ensuring a safe environment for all.
10. Demonstrate professionalism and integrity in all client and colleague interactions, always ensuring confidentiality and trustworthiness.
11. Participate in ongoing training, workshops, and development initiatives to enhance product knowledge, service skills, and regulatory understanding.

Requirements

Skills & Qualifications

1. Possesses a valid RIBO license in good standing.
2. Minimum 2 years of experience in personal lines insurance or similar client-facing experience.
3. Demonstrates a high degree of professionalism and integrity.
4. Has excellent interpersonal and communication skills.
5. Works well within a team and independently.
6. Pays close attention to detail and multitasks with a high level of organization and accuracy.
7. Approaches learning and professional development with enthusiasm.
8. Ability to work full-time Monday through Friday, with rotating Saturday shifts.

This is an on-site position and training will take place in Welland, Ontario.

Duliban Insurance Brokers is an award-winning third-generation brokerage that has been consistently named a top insurance workplace, winner of Brokerage of the Year (2019), and Lincoln’s Business of the Year (2022). With offices across Niagara and Haldimand, our team prides itself on helping clients find simple, affordable solutions to all their auto, home, business, and farm insurance needs.

As a valued Dream Team Member, you receive:

• Competitive compensation
• A health spending account to use at your discretion
• RRSP and DPSP Plan
• Paid Personal Days
• Paid time to volunteer in the community
• Training and development opportunities

Become a valued member of the Duliban Dream Team and work alongside dedicated, motivated individuals committed to the communities we serve. Come and join us!