Personal Lines Insurance Broker – Service

DGA Careers; Quebec; On-site; CAD 50,000 - 61,000; Full time

Benefits offered by this job

Permanent, full-time

Base salary starting at $55,000

25% commission

$100 commission on CIME

No cold calling

Work-life balance

35-hour workweek

Group insurance

Group RRSP

Telemedicine

Career advancement

3 weeks vacation

Hybrid work model

Office in Quebec City

Insurance discounts

Job summary

DGA Careers is seeking an experienced insurance professional to join the Customer Service Team in Quebec City. You will be the first point of contact for insureds, providing an exceptional customer experience, handling inbound calls, processing changes and quotations, and identifying cross-sell opportunities.

The role emphasizes consultative sales, solution-oriented service, and strong client retention. This permanent, full-time position offers a competitive base salary, commissions, and

Qualifications

• AMF licence in Property & Casualty Insurance is required.
• At least 1 year of experience as a Personal Lines Insurance Broker.
• Strong communication, negotiation and persuasion skills.
• Customer-focused, solution-oriented and results-driven mindset.

Responsibilities

• Be the first point of contact for insureds and provide an exceptional customer experience.
• Handle inbound calls and assist clients with insurance needs.
• Process policy changes, quotations and client retention.
• Identify sales opportunities and use consultative selling during inbound calls.
• Manage renewals and update client files as required.
• Provide professional insurance advice based on client needs.
• Shop and compare quotes to find the best solutions from multiple carriers.
• Negotiate terms with insurance carriers.
• Respond to questions regarding policies and client accounts.
• Identify cross-selling opportunities.

Skills

Consultative sales

Customer service

Communication

Negotiation

Persuasion

Active listening

Education

AMF licence in Property & Casualty Insurance

Job description

Do you enjoy being the first point of contact for clients and making a real difference in their experience?

Are you naturally good at listening, understanding client needs, finding solutions and recommending the right coverage at the right time? Do you also enjoy consultative sales and being rewarded for your performance through commissions?

Our client is a rapidly growing Quebec-based company specializing in Personal and Commercial Property & Casualty Insurance. As part of its continued expansion, they are looking for experienced insurance professionals to join their Customer Service Team.

You will work in a beautiful new office in Quebec City, surrounded by a dynamic team and a stimulating work environment with various activities throughout the year.

What We Offer

• Permanent, full-time position;
• Base salary starting at $55,000 per year, depending on experience;
• 25% commission on your sales;
• $100 commission on CIME;
• No cold calling — all calls are inbound;
• A strong focus on work-life balance;
• 35-hour workweek, Monday to Friday, from 8:30 a.m. to 4:30 p.m.;
• Group insurance after 3 months, with a 25% employer contribution, including life insurance, prescription drugs, dental, salary insurance and more;
• Group RRSP;
• Free virtual telemedicine and Employee & Family Assistance Program;
• Opportunities for career advancement and professional development;
• 3 weeks of vacation or more, depending on experience;
• Hybrid work model with 2 days per week in the office
• Monthly and annual team contests and activities;
• Full computer equipment provided by the employer;
• Discounts on your personal auto and home insurance.

Your Day-to-Day

• Act as the first point of contact for insureds and provide an exceptional customer experience;
• Handle inbound calls and assist clients with their insurance needs;
• Process policy changes, quotations and client retention;
• Identify sales opportunities and generate consultative sales during inbound calls;
• Manage renewals and update client files as required;
• Provide professional insurance advice based on each client’s situation and needs;
• Shop and compare quotes with multiple insurance carriers to find the best solutions;
• Negotiate terms with insurance carriers;
• Answer questions regarding policies and client accounts;
• Use sound judgment to determine when to listen, assist, recommend a solution or elevate an issue;
• Identify appropriate cross-selling opportunities.

What You Bring

• A valid AMF licence in Property & Casualty Insurance — required;
• At least 1 year of experience as a Personal Lines Insurance Broker;
• Strong communication, negotiation and persuasion skills;
• A genuine passion for providing excellent customer service and an interest in sales;
• A customer-focused, solution-oriented and action-driven mindset;
• An energetic and empathetic personality, with the ability to quickly make clients feel comfortable;
• Confidence in consultative sales and recommending tailored insurance solutions;
• Strong computer skills and the ability to efficiently navigate multiple software platforms;
• Comfortable working with dual monitors;
• A reliable home internet connection to ensure excellent communication quality while working remotely.

An Opportunity Where Your Performance Is Rewarded

Do you enjoy helping people, finding solutions and being rewarded for your results?

Join a team where all calls are inbound, cold calling is not required, and your insurance expertise can directly contribute to your success.

With a competitive salary, 25% commission on your sales, attractive benefits and flexible work options, this could be the next step in your insurance career.