Personal Lines Insurance Broker

Aon; Toronto; On-site; CAD 57,000 - 65,000; Full time

Benefits offered by this job

Incentive earnings

Comprehensive benefits package

Job summary

Aon in Toronto, Ontario, is looking for a Service Broker to provide knowledgeable Home and Auto Personal Lines insurance advice to clients. You will communicate via phone and email, process requests, and ensure underwriting criteria are met to achieve mutually beneficial outcomes.

You’ll join a fast-paced team, manage multiple tasks with accuracy, stay current on insurer market changes, and look for opportunities to upsell or cross-sell products while delivering excellent client service.

Qualifications

• 2+ years’ experience in Home and Auto Personal Lines insurance with proven customer service success preferred.
• Post-secondary diploma or degree or combination of education and equivalent years is a definite asset
• Demonstrated ability to manage time effectively and prioritize requests while maintaining a positive attitude
• High level of organization, efficiency, and attention to detail
• Excellent interpersonal and communication skills, both verbal and written
• Proven ability to develop and deepen relationships with clients, colleagues, and insurer partners
• Valid provincial license is a requirement; relevant certifications such as CIP and CAIB are assets
• License for other provinces or open to take them is preferred

Responsibilities

• Communicate with clients via incoming phone queue, outgoing phone requests, and email in an efficient and positive manner
• Provide knowledgeable insurance advice to clients on current prices, coverage, and opportunities
• Stay up to date with insurer market change and follow all insurer and Aon workflows to ensure accuracy and minimize E&O exposure
• Advise and process client requests in insurer portals and our BMS ensuring all underwriting criteria is correct and the client informed to ensure mutually agreeable outcome
• Help drive results by supporting and implementing initiatives that will increase sales and retention opportunities within the Personal Lines team
• Upsell or cross-sell products/service to existing clients or new business prospects
• Comfortable working in a fast-paced environment with specific targets
• Build relationships with prospective clients, colleagues, underwriters, and industry professionals

Skills

Customer service

Insurance knowledge

Communication

Time management

Attention to detail

Relationship building

Licensing (provincial)

CIP/CAIB assets

Education

Post-secondary diploma or degree

Job description

Do you enjoy sharing your expertise to educate clients? Do you want to work with an organization that values your skillsets and is committed to your development? If you have answered yes to these two questions – we have an opportunity for you!

The salary range for this position is {$56 588 –- $65 000}. The actual salary will vary based on applicant’s education, experience, skills and abilities, as well as internal equity. The salary may also be adjusted based on applicant’s geographic location.

Aon also offers you a generous incentive earning opportunity and a comprehensive benefits package.

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like

• Communicate with clients via incoming phone queue, outgoing phone requests, and email in an efficient and positive manner


• Provide knowledgeable insurance advice to clients on current prices, coverage, and opportunities


• Stay up to date with insurer market change and follow all insurer and Aon workflows to ensure accuracy and minimize E&O exposure


• Advise and process client requests in insurer portals and our BMS ensuring all underwriting criteria is correct and the client informed to ensure mutually agreeable outcome


• Help drive results by supporting and implementing initiatives that will increase sales and retention opportunities within the Personal Lines team


• Upsell or cross-sell products/service to existing clients or new business prospects


• Comfortable working in a fast-paced environment with specific targets


• Build relationships with prospective clients, colleagues, underwriters, and industry professionals

How This Opportunity Is Different

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions. As a Service Broker you will report directly to the Team Leader of Commercial Risk Solutions.

Skills And Experience That Will Lead To Success

• 2+ years’ experience in Home and Auto Personal Lines insurance with proven customer service success preferred


• Post-secondary diploma or degree or a combination of education and equivalent years is a definite asset


• Demonstrated ability to manage time effectively and prioritize requests while maintaining a positive attitude


• High level of organization, efficiency, and attention to detail


• Excellent interpersonal and communication skills, both verbal and written


• Proven ability to develop and deepen relationships with clients, colleagues, and insurer partners


• Valid provincial license is a requirement; relevant certifications such as CIP and CAIB are assets


• License for other provinces or open to take them is preferred

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.