Personal Lines Broker – Hybrid

Sentinel Risk Insurance Group; Canada; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Generous 3 weeks vacation plus your birthday off

Flexible work hours

Paid education program

Health and dental benefits

RRSP matching program

Community and team culture activities

Job summary

Sentinel Risk Insurance Group is seeking a Personal Lines Customer Service Representative in Ontario. This hybrid role involves guiding clients on insurance coverage and providing exceptional service. The individual will need a RIBO License and possess strong communication skills.

Salary ranges from $40,000 to $60,000 annually based on experience, along with generous vacation benefits and a professional growth program.

Qualifications

• 1–2 years of insurance or customer service experience preferred.
• RIBO License is required.
• Comfortable using broker management systems and insurer portals.

Responsibilities

• Guide clients on personal insurance coverage and options.
• Quote, bind, and service personal lines policies accurately.
• Review policies and recommend improvements.
• Handle policy changes and renewals in client-friendly language.
• Support clients through claims and explain procedures.
• Collaborate with Producers to meet service goals.
• Maintain accurate documentation to comply with standards.

Skills

Customer service experience

Strong written and verbal communication

Attention to detail

Multitasking skills

Education

Secondary school diploma or equivalent

RIBO License

CAIB and/or CIP designation encouraged

Tools

Broker management systems

Insurer portals (SIG XP preferred)

Job description

Looking for insurance careers in Ontario? At Sentinel Risk Insurance Group, we offer hybrid roles where you can grow, collaborate, and develop your skills. Explore more insurance careers in Ontario with us and join a team that values integrity, collaboration, and growth. At Sentinel, we believe insurance should feel human, and we’re looking for a Personal Lines Customer Service Representative to help our clients protect what matters most. If you enjoy problem‑solving, building relationships, and making a real impact, this is the role for you and a perfect opportunity for anyone seeking insurance careers in Ontario.

What You’ll Do

As a Personal Lines CSR, you’ll be the go-to resource for our clients providing expert advice, excellent service, and a personal touch. Your day-to-day will include:

• Guiding new and existing clients on personal insurance coverage, limits, and options
• Quoting, binding, and servicing personal lines policies with care and accuracy
• Proactively reviewing policies and recommending improvements
• Handling policy changes, renewals, and remarkets in clear, client‑friendly language
• Supporting clients through claims, explaining procedures, and helping them feel confident
• Collaborating with Producers and teammates to meet retention, sales, and service goals
• Maintaining accurate documentation and staying compliant with industry standards

Who We’re Looking For

• RIBO License (required)
• Secondary school diploma or equivalent
• 1–2 years of insurance or customer service experience (preferred)
• Strong written and verbal communication skills
• Excellent attention to detail and ability to multitask
• Comfortable using broker management systems and insurer portals (SIG XP preferred)
• CAIB and/or CIP designation encouraged

Compensation & Perks

• Salary: $40,000 – $60,000 per year, based on experience
• Vacation: Generous 3 weeks to start, plus your birthday off because everyone deserves a day to celebrate!
• Flexible Work Hours: Attend appointments during the day and make up your time no need to dip into vacation or sick days!
• Professional Growth: Paid education program and support for RIBO, CAIB, CIP, and industry events to keep your skills sharp
• Benefits Package: Health, dental, and other coverage to keep you covered
• Retirement Savings: RRSP matching program to help you plan for your future
• Community & Team Culture: Paid time for volunteering, an active social committee, team events, and plenty of opportunities to connect with colleagues

Join the Sentinel team and help us make insurance feel human. Apply today to be part of a company that values your skills, supports your growth, and celebrates your contributions.