Personal Lines Account Manager

Whitley Newman Insurance & Financial Services; Campbellford; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Health and Dental Benefits

Personal Days

Job summary

Whitley Newman Insurance & Financial Services is seeking an Account Manager, Personal Lines to maintain a book of business, service client needs, and assist the producer on new business activities.

You’ll be a trusted advisor, respond promptly to inquiries by phone, email, walk-in or fax, review renewals with coverage options, and support cross‑selling and policy changes. Proficiency with EPIC, Outlook and Word is expected.

Qualifications

• Minimum 3 years insurance experience.
• RIBO license required; CIP/CAIB preferred.
• Strong written and oral communication and organizational skills.
• Proficiency in Outlook, Word and EPIC.

Responsibilities

• Be a trusted advisor educating clients on insurance options.
• Respond promptly to inquiries via phone, email, walk-in and fax.
• Review renewals and provide coverage details, options and quotes.
• Total account sales awareness, cross sell and up sell as much as possible.
• Process policy change requests, claims, notices and cancellations.
• Document client conversations and attachments in EPIC.
• Order reports to follow up on.
• Complete miscellaneous duties as assigned.
• Support team and act as a personal insurance resource.

Skills

Insurance experience

Interpersonal skills

Communication skills

Organizational skills

Education

RIBO license required; CIP/CAIB preferred

Tools

Outlook

Word

EPIC

Job description

Whitley Newman Insurance & Financial Services is hiring for an Account Manager, Personal Lines. The successful incumbent will be responsible for maintaining a book of business, generating new business, servicing client needs, and assisting the producer on new business activities.

What you’ll be responsible for:

• Be a trusted advisor. Inform and educate clients of their insurance options.
• Respond promptly to telephone, email, walk-in, and fax enquiries ensuring a high level of service is maintained.
• Review renewals and provide recommendations, coverage details and options, and comparison quotes for remarket when needed.
• Total account sales awareness, cross sell and up sell as much as possible.
• Action policy change requests, claims, notices, and cancellation requests.
• Process change requests on company portals when needed.
• Document EPIC with all client related conversations and attachments.
• Order reports to follow up on.
• Complete miscellaneous duties as assigned.
• Support other members of the team and act as a personal insurance resource when possible.

What you bring to the role:

• Minimum 3 years insurance experience
• R.I.B.O. is required and preferably working towards C.I.P. or C.A.I.B. designation
• Superb interpersonal and presentation skills and attention to detail
• Ability to be a self starter with strong written and oral communication skills in addition to strong organizational skills
• Proficiency in Outlook, Word and EPIC

WHAT WE OFFER:

• Health and Dental Benefits
• Personal Days

This is for an existing vacancy.

Navacord DOES NOT utilize artificial intelligence in the screening, assessment, or selection of applicants for this position.

Navacord is actively committed to support diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply. We are committed to providing accommodation upon request for applicants and employees with disabilities. If you require accommodation, we will work with you to meet your needs.