Personal Insurance Advisor

10102 HUB Intl Canada West ULC (Prairies); Drayton Valley; Presencial; CAD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay with health benefits

Retirement savings matching

Company-paid life and disability plans

Generous paid time off and parental""

Wellbeing program for work/lifebalance

Collaborative culture and HUB Gives

Licensing support and ongoing training

Descripción de la vacante

HUB International is seeking a Personal Insurance Advisor in Canada to support personal lines accounts, handling policy changes, endorsements, and renewals under guidance. You will respond to client inquiries by phone and email, explain coverage and billing details, and maintain client records in the broker system.

You will collaborate with the team to identify coverage gaps, support renewal retention, and assist clients through the claims process with professional guidance.

Formación

• Valid Level 1 Insurance License or willingness to obtain.
• Some exposure to personal lines insurance, from brokerage, insurer or customer service.
• Familiarity with a broker management system is an asset; EPIC experience is a plus.
• Strong attention to detail with solid organizational skills.
• Clear and professional written and verbal communication skills.

Responsabilidades

• Support servicing of personal lines accounts, including policy changes, endorsements and renewals.
• Respond to client inquiries via phone and email, providing information on coverage, billing and claims.
• Maintain accurate client records and policy documentation in the broker management system.
• Assist with account reviews and identify coverage gaps or opportunities to better protect clients.
• Monitor expiry lists and follow up with clients ahead of renewal to support retention.
• Support clients through the claims reporting process and explain next steps.
• Collaborate with team members to ensure seamless service delivery.

Conocimientos

Level 1 License

Personal lines exposure

Broker system familiarity

Attention to detail

Clear communication

Herramientas

EPIC

Descripción del empleo

A path for every ambition. At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day. We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them. Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here. Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage. Your ambition has a home here.

The Opportunity HUB International is looking for a Personal Insurance Advisor to join our team.

What You’ll Do

• Support the servicing of personal lines accounts, including policy changes, endorsements, and renewals under the guidance of senior team members
• Respond to client inquiries via phone and email in a timely, professional manner, providing clear and accurate information on coverage, billing, and claims
• Maintain accurate and up-to-date client records and policy documentation in the broker management system
• Assist with account reviews and help identify coverage gaps or opportunities to better protect clients
• Monitor expiry lists and follow up with clients ahead of renewal to support retention
• Support clients through the claims reporting process, helping them understand next steps and manage expectations
• Collaborate closely with team members to ensure seamless service delivery and contribute to a strong team environment

What We’re Looking For

• Level 1 License required, or willing to obtain
• Some exposure to personal lines insurance, whether through a brokerage, insurer, or related customer service role highly preferred
• Familiarity with a broker management system is an asset; EPIC experience is a plus
• Strong attention to detail with solid organizational skills
• Clear and professional written and verbal communication skills
• Comfortable working in a fast-paced, client-focused environment

What we offer you We invest in your growth. HUB offers structured training, licensing support, and ongoing development opportunities designed to accelerate your career.

Benefits and programs vary based on employment status, role, location, and applicable eligibility requirements.

• Competitive pay with comprehensive health benefits, retirement savings matching, and company-paid life and disability plans
• Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
• A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career
• The HUB difference

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [e-mail]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.