Client Care Representative – Personal Lines Renewals

HUB International; Prince George; Hybrid; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Extended health benefits

RRSP matching

Paid time off benefits

Bonuses and commissions where eligible

Job summary

HUB International is seeking a Personal Insurance Advisor for our Renewal Team in Canada. You will protect clients' assets by delivering outstanding service with knowledge in habitational, travel, and automobile insurance.

The role focuses on renewals, cross-sell opportunities, and maintaining up-to-date coverage reflecting clients’ needs. The position offers a hybrid work model with in-branch and remote work.

Qualifications

• Minimum 1-year Personal Insurance experience.
• Level 2 General Insurance License is an asset, but not required.
• Desire and proactive ability to deliver exceptional client service.
• Demonstrated ability to work in a high-volume, fast paced team environment.
• Keen eye for detail and high sense of urgency.
• Strong communication skills in both written and verbal.
• Demonstrated ability to drive sales initiatives.
• Industry designation would be considered an asset (CIP, CAIB, CRM, General Insurance & Risk Management Diploma).

Responsibilities

• Proactively engage with clients prior to policy renewals to review existing coverage.
• Identify potential gaps and provide tailored insurance solutions.
• Build and nurture relationships with clients through exceptional service.
• Review clients’ portfolios and identify cross-sell opportunities.
• Achieve retention goals and client satisfaction targets.
• Stay informed about Personal Lines products to provide expert advice.
• Enjoy flexibility with a hybrid role combining in-branch and remote work.

Skills

Client service

Communication

Sales

Teamwork

Education

GI License (Level 2)

Industry designation CIP/CAIB/CRM

Job description

Hi, we’re HUB! We are a leading North American insurance brokerage that advises businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy – so you’re ready for tomorrow.

The Opportunity! Are you a bright, outgoing, people-oriented person? If so, this is the CAREER for you! As a Personal Insurance Advisor for our Renewal Team, you will help protect individuals most valuable assets. In this role, you will provide outstanding client service through your positive, friendly manner while educating clients in your excellent product knowledge in habitational, travel, and automobile insurance.

A day in the life – Proactively engage with clients prior to their policy renewals to review existing coverage, identify potential gaps, and provide tailored insurance solutions to meet their evolving needs. Build and nurture relationships with clients by offering exceptional service and ensuring their policies are up-to-date and accurately reflect their circumstances. Generate and identify cross-sell opportunities by reviewing clients’ portfolios and recommending additional products or services that add value and enhance coverage. Achieve retention goals and client satisfaction targets through diligent follow-up and personalized attention to renewal details. Stay informed and knowledgeable about Personal Lines products, ensuring the ability to provide expert advice and solutions. Enjoy flexibility with a hybrid role that allows for a combination of in-branch and remote work.

What you will bring to the team

• Minimum 1-year Personal Insurance experience
• Level 2 General Insurance License is an asset, but not required
• Desire and proactive ability to deliver exceptional client service
• Demonstrated ability to work in a high-volume, fast paced team environment
• Keen eye for detail and high sense of urgency
• Strong communication skills in both written and verbal
• Demonstrated ability to drive sales initiatives
• Industry designation would be considered an asset (CIP, CAIB, CRM, General Insurance & Risk Management Diploma)

Salary Expectations The expected salary range for this position is $45,000 to $55,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level.

HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

Why Join HUB?

• We love making friends; join our team of amazing people who all get along and thrive together!
• We work hard and play hard! Get ready for our Staff Holiday Parties!!
• Paid day off for your birthday – we want to celebrate you!
• Paid half a day off for volunteering in your community - HUB is a company that gives back and is active in our communities.
• Room to grow within the organization
• Lots of company perks, benefits, RRSP matching and great compensation

Our Vision

To be everywhere risk exists – today and tomorrow. Helping protect what matters most.

Our Mission

To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities.

Our Core Values

• Entrepreneurship: We encourage innovation and educated risk-taking.
• Integrity: We do the right thing every time.
• Teamwork: We work together to maximize results.
• Accountability: We measure and take responsibility for outcomes.
• Service: We serve customers, communities and colleagues.

The employment offer is contingent upon completion of a successful background check.

We invite you to learn more about our team at www.hubinternational.com. If you require any accommodations during the hiring process, please reach out to [e-mail] to request this. Only candidates selected for an interview will be contacted.

Department Sales

Required Experience

Less than 1 year of relevant experience.

Required Travel

No Travel Required.

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [e-mail]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.