Personal Injury Intake Coordinator

SALEHI LAW Professional Corporation; Toronto; In loco; CAD 42.000 - 60.000; Tempo pieno

Descrizione del lavoro

Salehi Law Professional Corporation in Toronto is seeking a proactive Intake Coordinator to lead our client onboarding and manage inquiries for personal injury matters. You will be the main contact for potential clients, guiding them from initial inquiry through retainer execution and file handover.

The role requires 1–2+ years in personal injury intake, familiarity with SABS and OCF forms (OCF-2, -3, -5, -6, -10), and proficiency with DocuSign, MS Office, and practice management software.

Competenze

• 1–2+ years of experience in personal injury legal intake, case coordination, or legal assisting within Ontario.
• Knowledgeable with SABS, OCF form workflows (OCF-2, OCF-3, OCF-5, OCF-6, OCF-10).
• Proficient with DocuSign, Microsoft Office (Word, Outlook, Excel), and practice management software.
• Strong verbal and written communication skills with compassionate client care.
• Excellent organization and strict confidentiality.
• Additional languages are a strong asset.

Mansioni

• Manage intake inquiries and lead tracking from initial inquiry through retainer execution and file handover.
• Gather information during detailed intake screenings for prospective MVA, SABS, slip and fall, medical malpractice and disability claims.
• Assist with submitting OC forms (OCF-2, OCF-3, OCF-5, OCF-6, OCF-10).
• Prepare, send, and follow up on retainer agreements, medical authorizations, and initial documents using DocuSign.
• Assist with scheduling for lawyers and paralegals as required.
• Open new files and gather initial documentation including police reports and insurance policies.
• Summarize intake findings and coordinate with managing lawyers and paralegals; support Accident Benefits and Tort matters.

Conoscenze

Communication

Organization

Empathy

Attention to detail

DocuSign

Microsoft Office

Practice management software

SABS/OCF knowledge

Strumenti

DocuSign

Microsoft Office

Descrizione del lavoro

Salehi Law Professional Corporation is a boutique Personal Injury law firm located in Toronto near the intersection of Don Mills Road and Eglinton Avenue. We are seeking a proactive, empathetic, and detail-oriented Intake Coordinator to lead our client onboarding process and manage incoming inquiries.

In this role, you will be the main point of contact for potential new clients, managing the intake pipeline from initial inquiry through retainer execution and file handover.

Key Responsibilities Include:

• Inquiry Management & Lead Tracking: Respond promptly to incoming calls, web leads, and referrals from potential personal injury clients. Track all leads within the intake management system.
• Information Gathering & Consultations: Gather appropriate information from clients during detailed intake screenings for prospective Motor Vehicle Accident (MVA), Statutory Accident Benefits (SABS), slip and fall, medical malpractice and disability claims.
• Insurance Form Submission: Assist and be knowledgeable with submitting different insurance (OCF) forms (especially OCF-2, OCF-3, OCF-5, OCF-6, and OCF-10 forms).
• Retainer Execution & Digital Signing: Prepare, send, and follow up on retainer agreements, medical authorizations, and initial documents using DocuSign to ensure fast and seamless onboarding.
• Scheduling: Assist with scheduling for lawyers and paralegals as required.
• File Setup & Records Management: Maintain files and records with a high level of organization and skills. Open new physical and electronic files, and gather initial documentation including police reports and insurance policies.
• Case Handover & General Support: Summarize intake findings and coordinate with managing lawyers and paralegals. Provide general assistance with Accident Benefits and Tort matters as assigned.

Qualifications & Pre-requisites

• Experience: Minimum 1–2+ years of experience in personal injury legal intake, case coordination, or legal assisting within Ontario.
• Legal & Form Knowledge: Knowledgeable and experienced with SABS, OCF form workflows (OCF-2, OCF-3, OCF-5, OCF-6, OCF-10), and basic tort claims.
• Software Proficiency: Knowledgeable with utilizing DocuSign, Microsoft Office (Word, Outlook, Excel), and practice management software.
• Communication & Empathy: Exceptional verbal and written communication skills with the ability to listen compassionately to clients dealing with serious injuries.
• Organization & Detail: Maintain files and records with a high level of organization, conversion instincts, and strict confidentiality.
• Languages: Additional languages are considered a strong asset.

Work Location: In-person only at our Toronto office (Don Mills Rd & Eglinton Ave). This is NOT a remote working position.