Personal Banking Officer

Alterna Savings; Belleville; On-site; CAD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking financial institution as a Personal Banking Officer, where your skills in sales and customer service will directly impact members' financial well-being. In this dynamic role, you will engage with clients to understand their banking needs and provide tailored solutions, while also working collaboratively with senior bankers. This position offers a unique opportunity to develop your career in a member-focused environment that values integrity and collaboration. If you are passionate about making a difference in the community and helping individuals achieve their financial goals, this is the perfect opportunity for you.

Benefits

Flexible working hours

Employee wellness programs

Professional development opportunities

Community involvement initiatives

Qualifications

• 3+ years experience in a financial institution with proven sales track record.
• Knowledge of investment, lending, and mortgages to analyze member needs.

Responsibilities

• Meet sales targets by delivering appropriate products and services.
• Proactively promote and sell banking products to meet member needs.
• Manage relationships with commercial accounts and organizations.

Skills

Analytical Skills

Interpersonal Skills

Business Knowledge

Math Skills

Effective Communication

Problem-Solving Skills

Negotiation Skills

Education

Post-secondary education

Experience in a financial institution

Financial Planning or similar programs

Mutual funds license

Tools

Excel

Word

Job description

Job Details

Description

The Personal Banking Officer is responsible for outbound, banker-initiated contact with members, utilizing in-branch renewal lists, branch, and marketing lead lists. The primary focus is to meet with members to understand and fulfill their banking needs, increase share of wallet, and refer to senior bankers. Sales are driven through proactive calling and upselling referrals provided by other sales professionals.

Key contributions include assessing member financial needs, offering medium to high complexity product and service solutions in credit and investment, conducting effective interviews, and recognizing sales opportunities. Maintaining relationships with business partners to maximize opportunities is essential.

Major Responsibilities

1. Contribute to growing and maintaining the business and community portfolio.
2. Source and analyze product requests from various sources including accounts, organizations, and competitors.
3. Manage relationships with commercial accounts, Co-Operatives, and Not-for-Profit organizations.
4. Meet sales targets by delivering appropriate products and services.
5. Proactively promote and sell banking products to meet member needs.
6. Participate actively in branch meetings, initiatives, and campaigns.
7. Use effective sales interviewing to uncover long-term financial needs.
8. Provide financial advice for moderate solutions using financial calculators.
9. Refer high-value relationships to internal and external partners.
10. Maintain knowledge of all products and procedural updates.
11. Apply risk-based pricing models and exercise pricing discretion profitably.
12. Utilize sales and service tools during member interactions.
13. Develop and execute a proactive call plan.
14. Follow up on sales and retention leads and referrals.
15. Identify personal development opportunities and participate in coaching.
16. Comply with anti-money laundering guidelines.
17. Perform other duties as assigned.

Expectations / Outcomes

• Meet contact commitments and sales objectives as per the sales plan.
• Satisfy members' short and long-term financial needs.
• Note any policy exceptions when recommending credit approval.
• Availability to work branch hours, including some Saturdays.

Qualifications

Education / Certification / Experience

• Post-secondary education plus 3 years' experience in a financial institution or equivalent.
• Proven sales track record.
• Enrolled in Financial Planning or similar programs.
• Experience in providing credit solutions.
• Mutual funds license preferred.

Knowledge / Skills

• Strong analytical, interpersonal, business knowledge, and math skills.
• Knowledge of investment, lending, and mortgages to analyze needs and explain features.
• Proficiency in computer applications like Excel and Word.
• Effective communication and sales interview skills.
• Problem-solving and negotiation skills.

About Alterna Savings

Alterna Savings and Credit Union Limited has been serving communities for over 115 years, offering financial services that transform lives while giving back. It is a member-owned cooperative with over 210,000 members across Ontario, with branches, call centers, and digital channels, including online brokerage and investment services.

Working at Alterna

We foster a culture of Integrity, Respect, and Collaboration. Our commitment to our employees' and members' wellbeing has earned us multiple employer awards, including the National Capital Region's Top Employers for eight consecutive years.

Note: Preference will be given to candidates who meet the outlined qualifications and skills. We are compliant with the Ontarians with Disabilities Act; accommodations are available upon request.