Personal Banking & Digital Solutions Advisor

BMO; Sioux Lookout; On-site; CAD 36,000 - 51,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

BMO Financial Group is seeking an entry-level banking associate in Canada to deliver exceptional service, identify customer needs, and guide customers through digital and self-serve options. You will collaborate across the branch and with partners to address everyday banking plans and credit card needs while handling transactions and inquiries with care.

This role emphasizes a personal, relationship-focused approach, contributes to branch performance, supports risk and compliance, and may

Qualifications

• No prior experience required; post-secondary degree or certification in related field is desirable.
• High-level knowledge of personal, commercial and partner offers to serve customers’ needs.
• Confident with social media, tablets, smartphones, online tools and apps.
• Ability to explain digital options and benefits to customers.
• Professional presence and willingness to collaborate in a team.

Responsibilities

• Identify customer needs and initiate referrals to BMO colleagues.
• Support customer transactions and inquiries to ensure smooth service.
• greet customers warmly and meet banking service needs with seamless execution.
• Advise on digital and self-serve options to simplify banking.
• Engage customers in needs-based conversations for banking and credit products.
• Escalate complex issues to managers as required.
• Contribute to branch business results and customer experience.
• Assist with operational tasks and cash transactions across branch units.
• Respect risk, privacy, and regulatory requirements in daily work.

Skills

Customer service

Needs-based conversations

Digital banking guidance

Sales referrals

Interpersonal skills

Education

Post-secondary degree or certification

Job description

BMO Financial Group is seeking an entry-level banking associate in Canada to deliver exceptional service, identify customer needs, and guide customers through digital and self-serve options. You will collaborate across the branch and with partners to address everyday banking plans and credit card needs while handling transactions and inquiries with care.

This role emphasizes a personal, relationship-focused approach, contributes to branch performance, supports risk and compliance, and may