Personal Banker

Bank of Montreal; Toronto; On-site; CAD 45,000 - 85,000; Full time

Job summary

Ein etabliertes Finanzinstitut sucht einen kundenorientierten Berater, der außergewöhnlichen Service bietet und Kundenbedürfnisse erkennt. In dieser spannenden Rolle werden Sie aktiv mit bestehenden Kunden interagieren, maßgeschneiderte Finanzlösungen empfehlen und die Kundenbindung durch kreative Ansätze stärken. Sie werden Teil eines dynamischen Teams, das sich für die Erreichung von Geschäftszielen und die Verbesserung des Kundenerlebnisses einsetzt. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem schnelllebigen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• 2-3 Jahre relevante Erfahrung im Finanzdienstleistungsbereich.
• Registrierung zum Verkauf von Anlageprodukten erforderlich.

Responsibilities

• Engagiert sich aktiv mit bestehenden Kunden zur Ermittlung von Finanzlösungen.
• Bietet maßgeschneiderte Lösungen für Banking- und Kreditbedürfnisse an.

Skills

Kundenservice

Verkaufskompetenz

Interpersonelle Fähigkeiten

Problemlösungsfähigkeiten

Kreative Ansätze zur Kundenbindung

Education

Postsekundäre Ausbildung

Tools

Tablet

Smartphone

Online-Tools

Job description

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Responsibilities

1. Takes a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate / future opportunities.
2. Engages customers to complete needs assessments that identify financial solutions and preferred banking channels while recommending tailored solutions addressing both sales and service needs (e.g., everyday banking, retail investments, lending solutions, home financing including business-for-self applications, and small business solutions).
3. Offers clients advice and guidance on digital and self-serve options to make banking easy, simple, and fast.
4. Supports customer transactions based on customer traffic.
5. Engages customers to grow BMO’s business by reaching out, generating appointments, and building new relationships within the community.
6. Addresses questions and resolves issues raised through credit audits and quality checks to ensure accurate data entry and lending recommendations in compliance with legal and regulatory requirements and policies.
7. Applies risk management frameworks to protect assets and maintain portfolio quality in line with guidelines.
8. Makes credit recommendations for personal lending, including home financing, following sound principles and policies.
9. Acts as a key member of a collaborative branch and market team.
10. Probes to understand customer banking and credit card needs, integrating marketing promotions into conversations for strategic advice.
11. Organizes work information for accuracy and completeness.
12. Finds creative approaches to personalize customer experience and contribute to overall service improvement.
13. Supports business results and customer experience objectives.
14. May work across multiple branches or channels, with varying schedules.
15. Follows risk and compliance policies to safeguard assets and privacy.
16. Maintains knowledge of market trends, legal, and regulatory environments.
17. Reports suspicious activity related to money laundering.
18. Ensures compliance with legal and regulatory standards.
19. Escalates unresolved issues to management.
20. Performs complex tasks within guidelines, including handling escalations.
21. Analyzes issues and determines appropriate next steps.

Qualifications

• Typically 2-3 years of relevant experience, with a post-secondary degree or equivalent.
• Registration to sell investment products (as applicable).
• Lending qualifications and designations.
• Knowledge of personal and small business banking needs and solutions.
• Experience with retail investments and lending products.
• Financial services experience is an asset.
• Proficiency with social media, tablets, smartphones, and online tools.
• Experience in customer service or sales, with a focus on personal experience.
• Strong interpersonal, listening, problem-solving, and creative response skills.