Performance Agreements Manager

US641 Valmet, Inc.; Appleton; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

401k with company match

Company-funded pension

Job summary

Valmet is seeking a Performance Agreements Manager to oversee assigned customer accounts and ensure service performance aligns with the agreement scope and customer satisfaction. You will collaborate with customers and Valmet teams to improve performance and reliability of equipment, processes, and personnel.

Responsibilities include managing lifecycle services, tailoring long-term agreements, and supporting sales and delivery projects.

Qualifications

• 3–5 years of hands-on experience in the Paper Industry.
• Experience in managing performance agreements or customer-facing programs is preferred.
• Willingness to travel within North America (every 6 weeks) for site studies and program delivery.

Responsibilities

• Oversee lifecycle services and improvement programs to enhance customer competitiveness and profitability across mill operations.
• Tailor long-term agreements to meet each customer's needs and set targets.
• Support Customer's Performance Agreement sales and delivery projects.
• Facilitate production line studies and audits to identify efficiency gains and improvement ideas.
• Coordinate Valmet technology deployment with agreement customers.

Skills

Paper industry experience

Customer focus

Job description

As a Performance Agreements Manager at Valmet, you will be responsible for overseeing assigned customer accounts and ensuring that service performance is carried out according to the agreement scope and to the customer’s complete satisfaction. On a day-to-day basis you will be responsible for working with customer and Valmet organizations to improve customer’s performance and reliability of their equipment, processes, and personnel.

Responsibilities

• Life cycle services and step-by-step improvement programs designed to improve and maintain the customer’s competitiveness and profitability throughout the mill operations.
• These long-term agreements are always tailor-made according to the customer’s needs and set targets.
• Must have Paper Industry, 3 - 5 years of hands-on experience
• Support our Customer's Performance Agreement sales and delivery projects
• Facilitate production line studies & audits to develop efficiency and generate improvement ideas
• Coordinate and introduce Valmet technology support to agreement customer
• Travel - once every 6 weeks within North America

What you'll need

We offer a dynamic work environment that values innovation and suits development-minded people who enjoy working in a fast-paced and energetic setting. We're looking for team-oriented people with a willingness to learn and contribute to our customers’ success. We offer We offer a challenging work environment that values innovation and suits development-minded people who enjoy working in a fast-paced and dynamic setting.

Benefits

• Includes a generous wage and benefits package that includes a 401k with company match as well as company-funded pension.

Please note that any offer of employment is contingent upon a background check and pre-employment physical and drug screen.

Valmet is an equal opportunity employer. All employees and applicants for employment will not be discriminated on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors.

Please note that Valmet will never ask for personal financial information during the interview process.

Valmet is a global technology leader serving process industries. We work together with our customers throughout the entire lifecycle, delivering cutting-edge technologies and services as well as mission-critical automation and flow control solutions. Backed by more than 225 years of industrial experience and a global team of over 19,000 professionals close to customers, we are uniquely positioned to transform industries toward a regenerative tomorrow. In 2024, Valmet’s net sales totaled approximately EUR 5.4 billion. Our head office is in Espoo, Finland, and we have experts in approximately 40 countries around the world. Valmet’s shares are listed on Nasdaq Helsinki.

http://www.valmet.com