PEOPLE SERVICES CONSULTANT

City of Toronto; Toronto; On-site; CAD 89,000 - 133,000; Full time

Job summary

The City of Toronto is seeking a People Services Consultant to deliver specialized guidance on HR policies and procedures with a focus on workplace accommodations, return-to-work programs, disability and attendance management. You will support divisional leaders through consultation, policy support, data analysis, and training coordination.

Reporting to the Manager, Program Delivery & Support, you will contribute to continuous improvement, develop evidence-based recommendations, and help build

Qualifications

• Post-secondary degree or diploma in HR, Disability Management, Occupational Health and Safety, Human Rights, Employee and Labour Relations, or equivalent.
• Experience providing HR services and advice in workplace accommodations, disability management, attendance management, health and safety, and employee and labour relations in a large unionized or comparable organization.
• Experience assessing needs and developing practical HR solutions and workplace interventions.
• Experience designing, developing, implementing, and evaluating programs, training initiatives, and consultation frameworks.

Responsibilities

• Assesses and analyzes employee and organizational needs to identify strategies and workplace interventions.
• Provides strategic direction on HR issues, planning, and policy development.
• Develops and implements execution plans aligned with the division’s strategic plan.
• Identifies development needs and trends and implements programs and initiatives.
• Liaises with colleagues to identify needs, conduct gap analysis, and provide recommendations.
• Collaborates with Disability Management, Employee Health & Wellness, Employee Relations, Human Rights Office, OH&S.
• Recommends and designs policies and processes for program requirements and service delivery.
• Develops consultative frameworks, tools, and processes to support HR strategies.
• Ensures policy and division principles are reflected in training and organization development.

Skills

HR policies & procedures

Data analysis

Communication skills

Project management

Education

Post-secondary degree or diploma in Human Resources or related field

Tools

Microsoft Office Suite

Excel

PowerPoint

Job description

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Division & Section: Employment & Social Services, E&SS Business & Financial Supports

Work Location: Metro Hall (7th floor), 55 John St. Toronto

Job Type & Duration: Full-time, Temporary (12 month) vacancy

Salary Range: $89,337.00-$132,880.00 annually

Shift Information: Monday to Friday, 35 hours per week

Affiliation: Non-Union

Number of Positions Open: 2

Posting Period: 19-Oct-2026 to 02-Nov-2026

People Services Consultant

Reporting to the Manager, Program Delivery & Support, the People Services Consultant provides specialized guidance on HR policies, practices, and procedures, while developing and implementing a range of human resource strategies. With a primary focus on workplace accommodations, return-to-work programs, disability management, and attendance management, the role supports divisional leaders in fostering an inclusive, healthy, and high-performing workplace. The successful candidate will contribute to continuous improvement through consultation, policy support, data analysis, training coordination, and evidence-based recommendations.

Major Responsibilities

• Assesses and analyzes employee and organizational needs to identify appropriate strategies, solutions, and workplace interventions.
• Provides strategic direction on the analysis of human resources issues, short- and long-term planning and the development of related policies and procedures.
• Develops and implements execution plans associated with the section/division strategic plan which includes plan development, communication, documentation, delivery, tracking, monitoring and improvements.
• Identifies development needs and trends in the organization, recommends and implements a variety of programs and initiatives.
• Liaises with a variety of colleagues to identify needs, conduct gap analysis, and provides recommendations.
• Develops functions in collaboration with the City's human resources division including Disability Management, Employee Health & Wellness, Employee Relations, Human Rights Office, OH&S.
• Recommends, designs, re-engineers and facilitates policies, procedures and processes regarding program specific requirements and to support high-quality service, continuous improvement and service equity.
• Develops and implements consultative frameworks, tools, and processes to support divisional human resource strategies, initiatives, and business needs.
• Ensures that corporate policy and division principles are reflected in training and organization development strategies and programs.
• Leads assigned projects, ensuring effective teamwork and communication, high standards of work quality and organizational performance and continuous learning.

Key Qualifications

• Post-secondary degree or diploma in a discipline relevant to the job function, such as Human Resources, Disability Management, Occupational Health and Safety, Human Rights, Employee and Labour Relations, or an equivalent combination of education and experience.
• Considerable experience providing human resource services and advice in areas such as workplace accommodations, disability management, attendance management, health and safety, and employee and labour relations within a large unionized or comparable organization.
• Considerable experience assessing employee and organizational needs and developing practical solutions, recommendations, and workplace interventions to support operational and employee outcomes.
• Experience designing, developing, implementing, and evaluating programs, training initiatives, consultation frameworks, and service improvements.
• Experience leading projects from planning and development through implementation, evaluation, and continuous improvement.
• Ability to analyze and interpret data, identify trends, develop recommendations, and effectively communicate findings to a variety of audiences through reports, presentations, and briefing materials.
• Comprehensive knowledge of human resources policies, practices, and applicable legislation, including the Occupational Health and Safety Act, Workplace Safety and Insurance Act, Accessibility for Ontarians with Disabilities Act, Employment Standards Act, Human Rights Code, and relevant collective agreements.
• Ability to work effectively in a fast-paced, highly demanding environment while managing multiple priorities, deadlines, and competing demands.
• Demonstrated ability to establish and maintain productive working relationships with senior leaders, management staff, front-line employees, union representatives, and other key stakeholders.
• Advanced proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Excellent interpersonal, consultation, facilitation, and conflict-resolution skills, with the ability to exercise sound judgment and discretion when handling confidential and sensitive matters.
• Ability to lead cross-functional work groups, foster collaboration, build consensus among stakeholders, and deliver a high level of client service.
• Strong organizational, analytical, and research skills, with the ability to manage multiple short- and long-term projects through to completion.
• Excellent verbal and written communication skills, with the ability to present complex information clearly and effectively to a variety of audiences.

Note To Current City of Toronto Employees

City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City's commitment to employment equity .