COORDINATOR TRAINING & DEVELOPMENT # 66666

City of Toronto; Toronto; On-site; CAD 89,000 - 133,000; Full time

Job summary

The City of Toronto is seeking a Training and Development Lead to coordinate the development and delivery of comprehensive staff training. You will ensure resources are in place for effective staff development and training delivery across divisions.

You will design and implement training initiatives, lead project teams, and align training with corporate policies and legislative requirements. Strong facilitation, negotiation, and reporting skills are essential for success in this role.

Qualifications

• Post-secondary education in Human Resources, Business, Education, Adult Learning or equivalent.
• Experience using assessment methodologies to identify training gaps and develop programs.
• Experience in adult education principles, training and evaluation methodologies.
• Experience evaluating training effectiveness using data and metrics.
• Experience designing Captivate content for LMS deployment.

Responsibilities

• Coordinate development and implementation of training and development strategies.
• Research and design learning initiatives aligned with policies and government initiatives.
• Administer budget within approved limits and monitor expenditures.
• Identify training needs and develop strategic recommendations for performance and development.
• Lead project teams, recruit members, plan timelines, and ensure high-quality deliverables.
• Represent the division in meetings and collaborate with other divisions and partners.
• Prepare reports for managers and directors with staffing and resource recommendations.
• Develop information and communication strategies for senior management.
• Create and maintain divisional training plans and skill profiles for staff.

Skills

Assessment methodologies

Adult education

Training design

Budgeting

Stakeholder management

Facilitation

LMS/Captivate

Education

Post-secondary education in HR/Business/Education/Adult Learning

CTDP designation (in progress/strong asset)

Tools

Captivate

ELI/LMS platforms

Microsoft Office

Job description

Division & Section: Children's Services, ChildSvcs Strategic, Business & Fin Svcs

Work Location: METRO HALL, 55 John St. Toronto, ON

Job Type & Duration: 3 Temporary Full-Time (12 month) Vacancies

Salary Range: $89,337.00 - $132,880.00

Shift Information: Monday to Friday, 35 hours per week

Affiliation: Non-Union

Number of Positions Open: 3

Posting Period: 06-Oct-2026 to 21-Oct-2026

JOB SUMMARY:

To coordinate the development and implementation of the Division's comprehensive training and development strategies. To ensure the appropriate fiscal, human and physical resources are in place to effect staff development and training delivery support.

MAJOR RESPONSIBILITIES:

• Develop and implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Conducts research, designs, develops and manages learning initiatives to ensure that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Identifies, develops and conducts training needs assessments using assessment methodologies. Makes strategic recommendations to ensure training and development contributes to performance excellence and organizational development.
• Supervises project teams that initiate, develop and implement policies/programs and City wide initiatives. Recruits the project team and develops project plan/timelines; ensures effective teamwork, communication, high standards of work quality and organizational performance.
• Leads, coordinates and participates on multidisciplinary project teams, maintains professional relationships with other organizations and divisions. Represents the division in meetings and initiatives with other divisions, service providers, and other orders of government.
• Participates as a member of the management team in leading the division through strategic training and development initiatives that promote a higher level of organizational effectiveness and establishes an ongoing training path for future years.
• Prepares reports for managers and the director, making recommendations or changes in operational processes, includes appropriate staffing levels and resource allocation.
• Deals with confidential and sensitive information regarding operations, assets and resources, proposed or new management initiatives, strategies or programs, and investigation of a confidential nature.
• Ensure high-quality customer service through improvement strategies including communications, training, public education, technological improvements and best practices.
• Makes recommendation to Divisional Senior Management regarding training and development and participates in the implementation of related policies.
• Develops and ensures appropriate information and communication strategies and/or dissemination briefing to Senior management.
• Develops training plans and other planning processes to ensure operational effectiveness based on the thorough understanding of divisional business cycles and processes.
• Develops and implements a divisional staff training plan that includes the development of skills profiles for all positions, identification of skill gaps, and the development and evaluation of training plans that contribute to organizational development.
• Ensures legislative, policy, and procedural changes are integrated with the overall training and staffing plans and programs.
• Coordinates the development and delivery of training based on corporation strategic direction and divisional priorities, service standards and objectives; develops comprehensive reports related to the design, implementation, delivery of training.
• Research, evaluate and identify potential training providers.
• Coordinate, implement, and facilitate internal and external training programs that contribute to performance excellence and organizational development.
• Designs the development of computerized tracking processes to monitor course attendance, course completion, and report to the management team on achievement of targets.
• Develops and coordinates the evaluation of training programs to monitor and improve quality and effectiveness.
• Deliver, implement, facilitate and evaluate training and development programs with the use of divisional and packaged software.
• Coordinates the collection and conducts analysis of evaluation data and needs assessment data.
• Identifies, develops and implements communication and promotional strategies and material to support divisional initiatives and staff training and development.
• Coordinates the development and distribution of documentation and maintain training information on the website.

KEY QUALIFICATIONS:

• Post-secondary education in Human Resources, Business, Education, Adult Learning or an equivalent combination of education and experience.
• Considerable experience in the use of assessment methodologies to identify training gaps, planning, designing, developing, delivering and organizing training courses and programs.
• Considerable experience in adult education principles, practices, training and evaluation methodologies.
• Considerable experience in evaluating training effectiveness using data, metrics or tracking systems.
• Considerable experience in designing Captivate content and deploy it through systems like ELI or other LMS platforms.
• Completion of, or progress toward, the CTDP (Certified Training and Development Professional) designation will be considered as a strong asset.
• Ability to facilitate and present to small and large groups.
• Comprehensive knowledge of the childcare sector and relevant legislation, corporate policies and Divisional philosophies
• Ability to integrate legislative, policy, and procedural changes into training and staffing plans.
• Proficiency in computer software (e.g. Microsoft Office) to produce a variety of reports and presentations and to develop computerized tracking processes to monitor course attendance.
• Excellent interpersonal skills to deal effectively with staff, all levels of management, community stakeholders and internal/external service providers.
• Excellent negotiation and conflict management skills in order constructively resolve conflicts.
• Ability to develop information and communication strategies and prepare briefings for senior leadership.
• Knowledge of applicable collective agreements and legislation in the areas of Employment, Occupational Health and Safety, Labour Relations and Human Rights.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.