People services ai solutions & configuration lead

Société Financière Manuvie; Southwestern Ontario; On-site; CAD 130,000 - 180,000; Full time

Job summary

Manulife seeks a People Services AI Solutions & Configuration Lead to guide AI-enabled HR experiences within the People Services AI squad. You will design, configure, and optimize Workday-based capabilities, partnering with HR, analytics, architecture, governance, and product teams to deliver scalable, compliant solutions.

This senior role requires influencing solution direction, evaluating design trade-offs, and driving continuous improvement across HR data, security, and reporting while

Qualifications

• 7+ years of experience configuring, implementing, or supporting Workday solutions in a complex enterprise environment.
• Deep expertise in Workday configuration: business processes, security, calculated fields, condition rules, notifications.
• Experience leading complex solution design and configuration initiatives involving multiple stakeholder groups.
• Strong understanding of HR processes, employee lifecycle events, HR service delivery, and employee experience principles.

Responsibilities

• Serve as the technical configuration lead for AI-enabled People Services solutions.
• Translate business requirements into configuration designs and platform enhancements.
• Design, configure, and optimize AI-enabled capabilities within Workday and related platforms.
• Evaluate Workday AI capabilities and opportunities to improve experiences.
• Lead configuration discussions, reviews, and impacts with HR and tech stakeholders.
• Partner with Product Leads, Analysts, Architects, Developers, and Test Leads throughout delivery lifecycle.
• Develop and maintain technical documentation, standards, and implementation guidance.

Skills

Workday configuration

HR technology

Solution design

Stakeholder management

Agile delivery

AI platforms

Leadership

Education

Post-secondary education in IT/HR

Tools

Workday

Workday Extend Pro

ServiceNow HRSD

Microsoft Copilot Studio

Job description

Empowering People Through Technology: Join Manulife’s Global HR Transformation

At Manulife, we are transforming how our people experience work. Our PeopleComms Technology team enables simple, personalized, and compliant People Services solutions for colleagues worldwide. We value innovation, collaboration, and human-centered design, helping every employee thrive.

The Opportunity

At Manulife, we are reimagining how colleagues and leaders access People Services through AI-enabled experiences. As our People Services AI capabilities evolve, this role will help shape how HR processes and services are delivered in the flow of work.

As People Services AI Solutions & Configuration Lead, you will serve as the technical configuration and solution design expert within our People Services AI squad. You will partner across HR, technology, advanced analytics, architecture, governance, and product teams to design, configure, optimize, and continuously improve AI-enabled People Services solutions.

Working at the intersection of HR technology, AI innovation, employee experience, and platform capability, you will evaluate emerging technologies, translate business needs into scalable technical solutions, and help ensure our platforms evolve to meet changing colleague expectations.

This is not a traditional configuration role. You will be expected to influence solution direction, challenge assumptions, evaluate design options, identify platform opportunities, and recommend approaches that balance colleague experience, business value, governance requirements, and technical sustainability.

You will stay ahead of rapidly evolving AI capabilities across Workday, Microsoft, and related technology ecosystems, helping Manulife identify practical opportunities to improve employee experiences while maintaining compliance, scalability, and operational excellence.

Key Responsibilities

• Serve as the technical configuration lead for AI-enabled People Services solutions, ensuring scalable, supportable, and sustainable designs.

• Translate business requirements, user stories, and product roadmap priorities into configuration designs, technical solutions, and platform enhancements.

• Design, configure, and optimize AI-enabled capabilities within Workday and related platforms.

• Evaluate emerging Workday AI capabilities and recommend opportunities to improve employee and manager experiences.

• Act as a subject matter expert for Workday AI products and capabilities, including Workday Self-Service Agent, Agentic AI solutions, and future platform innovations.

• Lead configuration design discussions, solution reviews, and technical impact assessments with HR and technology stakeholders.

• Partner with Product Leads, Business Analysts, Architects, Developers, and Test Leads throughout the delivery lifecycle.

• Analyze current-state processes and identify opportunities for automation, simplification, intelligence, and self-service.

• Design and configure workflows, business processes, integrations, decision logic, automation, and AI-enabled experiences.

• Participate in backlog refinement, sprint planning, estimation, and delivery planning activities.

• Develop and maintain technical documentation, configuration standards, design decisions, support materials, and implementation guidance.

• Assess upstream and downstream impacts of proposed changes across HR processes, data, security, reporting, integrations, and employee experiences.

• Support release planning, testing activities, defect triage, production validation, and continuous improvement efforts.

• Partner with privacy, security, compliance, risk, and architecture teams to ensure solutions meet enterprise standards and governance expectations.

• Provide technical leadership, coaching, and mentorship to team members while helping establish configuration standards and best practices.

• Monitor industry trends, vendor roadmaps, release notes, and emerging AI innovations to proactively identify opportunities for People Services.

What You Bring

• 7+ years of progressive experience configuring, implementing, or supporting Workday solutions in a complex enterprise environment.

• Deep expertise in Workday configuration, including business processes, security, calculated fields, condition rules, notifications, and related platform capabilities.

• Demonstrated experience leading complex solution design and configuration initiatives involving multiple stakeholder groups and business functions.

• Strong understanding of HR processes, employee lifecycle events, HR service delivery, and employee experience principles.

• Experience translating ambiguous business requirements into scalable technical solutions and configuration designs.

• Experience evaluating design trade-offs, identifying impacts, and recommending future-state solutions.

• Ability to challenge assumptions constructively and influence decisions through expertise, evidence, and practical recommendations.

• Strong analytical and problem-solving skills with the ability to diagnose root causes and identify sustainable solutions.

• Experience leading technical discussions with business stakeholders, architects, product teams, and technology partners.

• Strong communication skills with the ability to explain technical concepts to non-technical audiences.

• Experience working in Agile delivery environments and supporting cross-functional product teams.

• Proven ability to manage competing priorities and navigate ambiguity in a rapidly evolving technology landscape.

AI Platform Experience

Candidates should possess experience configuring, designing, supporting, or evaluating one or more of the following capabilities:

• Workday AI products and emerging Workday Agentic AI capabilities.

• Workday Assistant and conversational experiences.

• Workday Developer Agent.

• Workday Business Process Optimizer Agent.

• Workday Extend and Extend Pro.

• Flowise or similar orchestration platforms.

• Microsoft Copilot ecosystem and Copilot agents.

• AI-powered workflow automation and digital employee experiences.

• Prompt design, orchestration, knowledge grounding, and AI-enabled self-service solutions.

Assets / Nice to Have

• Experience with Workday Assistant, Workday Agent System of Record, Workday Illuminate, or other Workday AI capabilities.

• Experience with Workday Extend Pro development and implementation.

• Experience supporting AI-enabled employee service experiences, virtual assistants, chatbots, or conversational AI platforms.

• Experience with ServiceNow HR Service Delivery (HRSD), employee service portals, or HR case management platforms.

• Experience with Microsoft Copilot Studio, Azure AI services, Azure OpenAI, or enterprise AI platforms.

• Experience with integrations, APIs, automation platforms, or workflow orchestration technologies.

• Experience facilitating Human-Centered Design workshops, discovery sessions, and solution design activities.

• Experience supporting Privacy Impact Assessments, compliance reviews, security reviews, or responsible AI governance activities.

• Workday Pro Certification(s).

• Agile, Scrum, AI, architecture, HR technology, HCD, or related certifications.

• Post-secondary education in Information Technology, Human Resources, Business, Computer Science, or a related field.

Success Measures

• Business requirements are translated into scalable, maintainable, and effective technical solutions.

• AI-enabled capabilities improve colleague experience, service accessibility, and operational efficiency.

• Configuration decisions balance innovation, usability, governance, scalability, and long-term sustainability.

• Technical impacts, dependencies, risks, and trade-offs are identified and managed proactively.

• High-quality documentation, configuration standards, and technical artifacts support ongoing support and future enhancements.

• Strong collaboration between Product, Testing, Architecture, Technology, HR, and Governance teams enables effective delivery.

• Emerging AI and Workday capabilities are evaluated and leveraged appropriately