People Operations Business Partner

Sensor Tower; Vancouver; On-site; CAD 100,000 - 140,000; Full time

Job summary

Sensor Tower is seeking a People Operations Business Partner to guide employees and advise managers across our international footprint. This hands-on role focuses on employee relations, performance, talent design, and training rollout.

You will partner with leaders to navigate multi-jurisdiction employment law and ensure compliant, scalable practices while leveraging AI tools to accelerate casework and reporting.

Qualifications

• Progressive experience across multiple HR disciplines including operations, compensation, organizational design, and performance management.

Responsibilities

• Own frontline employee relations, managing complex cases end-to-end with fair outcomes.
• Partner with managers to coach on performance, feedback, and difficult conversations.
• Handle employment matters across a global workforce with local advisors and legal input across regions.
• Provide clear HR policy guidance and contribute to policy updates with legal.
• Support contractors and non-employee populations with compliant processes.
• Use people data to identify trends and drive practical fixes with managers.
• Advise on retention actions such as pay adjustments, promotions, and recognition.
• Leverage AI tooling to enhance casework, drafting, and analysis.
• Support deployment of people programs and systems, including hands-on training rollout.

Skills

Employee relations

HR policies

Global HR

People data

Training programs

HRIS/ATS tools

Coaching managers

Legislation knowledge

English fluency

Tools

HiBob

Deel

Ashby

Job description

Sensor Tower's digital intelligence platform provides unparalleled insight into market trends, advertising, competitor's strategies, and consumer/user audience across mobile, web, and gaming. Sensor Tower's insights are trusted by more than 2,500 enterprises worldwide across tech, retail/commerce, entertainment/media, gaming, consumer packaged goods, finance, and investment.

As a People Operations Business Partner, you will guide and support employees while serving as an advisor to managers and the leadership team. This role is hands-on and execution-focused, weighted toward employee relations casework alongside broader program delivery (performance reviews, talent calibration, role design, and training rollout). You'll play a key role in embedding consistent people practices, contributing to team-wide initiatives, and ensuring employees and managers have a well-supported experience across our international footprint.

Location: Vancouver, Canada

What the People Operations Business Partner will do:

• Own frontline employee relations, managing complex cases end-to-end and ensuring fair, consistent, and legally sound outcomes.
• Partner with managers to solve day-to-day people issues, coaching on performance management, feedback, and difficult conversations.
• Manage employment matters across a global workforce, building deep multi-jurisdiction employment law knowledge and working directly with PEOs, external counsel, and local advisors across AMER, EMEA, and APAC..
• Provide clear, pragmatic HR policy guidance and contribute to policy updates alongside legal.
• Support our contractor and non-employee populations, navigating the distinct compliance and relationship issues they carry.
• Use people data to spot trends and work with managers on practical fixes.
• Advise on retention actions such as pay adjustments, promotions, and recognition.
• Use AI tooling to increase leverage across casework, drafting, and analysis.
• Support delivery of people programs and systems, including hands-on training rollout.

Skills and abilities that the candidate can bring:

• Progressive experience across multiple HR disciplines, including operations, compensation, organizational design, learning & development, employee relations, inclusion, and performance management.
• Experience supporting international leaders and teams, with practical awareness of local employment laws and best practices across multiple jurisdictions.

• Broad experience resolving complex employee relations issues, ideally in a fast-scaling or tech environment.
• Demonstrated ability to build strong, trusted relationships with leaders - including in high-tension, legally sensitive situations - and act as an objective, influential advisor.
• Experience building and defining training programs and practices from the ground up.
• Exceptional time management, with the ability to juggle multiple priorities in a fast-paced, ambiguous environment.
• Proactive project tracking and organizational skills, ensuring initiatives are delivered on time and to a high standard.
• Proactive problem-solver who anticipates needs, raises challenges early, and takes ownership of outcomes.
• Fluency with modern HRIS/ATS and people tooling (e.g. HiBob, Deel, Ashby)

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.