People-First Customer Experience Specialist

Trail Appliances AB/SK; Calgary; On-site; CAD 34,000 - 38,000; Full time

Benefits offered by this job

Health & dental benefits

Personal care days

Statutory holidays off

Employee & family assistance program

Employee discounts

Job summary

Trail Appliances AB/SK is seeking a Customer Service Representative to be the first point of contact, delivering a respectful and professional experience that reflects our brand. You will greet customers, both in person and by phone, and provide tailored solutions with a people-first approach.

The role involves scheduling deliveries, processing payments, and maintaining organized records, all while collaborating with sales teams to ensure customer satisfaction.

Qualifications

• Strong work ethic, punctuality, attention to detail, and a genuine desire to help people.
• Proactively provide input to enhance the customer experience.
• Collaborate with various departments to resolve customer issues efficiently and effectively.
• Quickly learn and adapt to computer software and systems.
• Outstanding oral and written communication skills in a diverse team.

Responsibilities

• Assist and greet customers, both in person and over the phone, ensuring a welcoming and professional experience
• Book deliveries and coordinate scheduling to meet customer needs
• Process customer payments and type invoices at a minimum speed of 40 words per minute to meet operational standards
• Maintain organized records and manage filing systems
• Collaborate with sales consultants and team members to provide optimal solutions and support

Skills

Customer service mindset

Communication skills

Typing 40 wpm

Job description

Trail Appliances AB/SK is seeking a Customer Service Representative to be the first point of contact, delivering a respectful and professional experience that reflects our brand. You will greet customers, both in person and by phone, and provide tailored solutions with a people-first approach.

The role involves scheduling deliveries, processing payments, and maintaining organized records, all while collaborating with sales teams to ensure customer satisfaction.