Customer Experience Specialist

Trail Appliances Ltd.; Calgary; On-site; CAD 23,000 - 25,000; Full time

Benefits offered by this job

Health & dental benefits

Personal care days

Statutory holidays off

EAP program

Employee discounts

Job summary

Trail Appliances Ltd. is seeking a friendly Customer Service Representative to be the first point of contact for customers. You will greet clients in person and over the phone, ensuring a welcoming and helpful experience.

The role involves scheduling deliveries, processing payments, and maintaining accurate records. A minimum typing speed of 40 wpm is required to meet operational standards.

Qualifications

• Customer service experience preferred.
• Strong work ethic, punctuality and attention to detail.
• Excellent written and verbal communication skills.

Responsibilities

• Assist and greet customers in person and by phone.
• Book deliveries and coordinate scheduling.
• Process customer payments and prepare invoices (typing speed 40 wpm).
• Maintain organized records and filing systems.
• Collaborate with sales consultants to provide solutions and support.

Skills

Customer service

Communication skills

Attention to detail

Team collaboration

Job description

Trail Appliances Ltd. is seeking a friendly Customer Service Representative to be the first point of contact for customers. You will greet clients in person and over the phone, ensuring a welcoming and helpful experience.

The role involves scheduling deliveries, processing payments, and maintaining accurate records. A minimum typing speed of 40 wpm is required to meet operational standards.