Customer Service Representative (Calgary - Sunridge)

Trail Appliances; Calgary; On-site; CAD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Health & dental benefits

Personal care days

Statutory holidays off

Employee & family assistance program

Employee discounts

Job summary

Trail Appliances is hiring a Customer Service Representative in Calgary, AB. This full-time role focuses on delivering exceptional customer experiences, greeting customers, booking deliveries, and handling payments with precision. You will collaborate with sales teams to offer tailored solutions and maintain organized records.

A positive, patient, and proactive approach is essential. The position offers comprehensive training, benefits, and growth opportunities within a family-friendly culture.

Qualifications

• Proven customer service mindset with a people-first approach.
• Strong written and verbal communication skills.
• Reliable team player able to collaborate across departments.
• Excellent attention to detail in handling records and payments.
• Demonstrated punctuality and strong work ethic.

Responsibilities

• Greet and assist customers in-person and on the phone with a positive, professional demeanor.
• Book deliveries and coordinate scheduling to meet customer needs.
• Process payments and generate invoices accurately; typing speed of 40 wpm required.
• Maintain organized records and filing systems.
• Collaborate with sales and other staff to provide optimal customer solutions.

Skills

Customer service

Communication

Team collaboration

Attention to detail

Punctuality

Tools

Microsoft Office

POS systems

Job description

Who we are:

At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

The position:

As a Customer Service Representative you will be the first point of contact, creating a positive and lasting impression of our company and brand. With a “people-first” attitude, professionalism, and patience, you’ll go above and beyond to provide tailored solutions, ensuring every customer feels heard, valued, and supported.

What we offer:

We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. If you're passionate about customer service and looking for more than just a job, We provide:

• Health & dental benefits
• Personal care days
• Statutory holidays off
• Employee & family assistance program
• Employee discounts

What you’ll be doing:

• Assist and greet customers, both in person and over the phone, ensuring a welcoming and professional experience.
• Book deliveries and coordinate scheduling to meet customer needs.
• Accurately and efficiently process customer payments and type up invoices — a minimum typing speed of 40 words per minute is required to meet operational standards.
• Maintain organized records and manage filing systems.
• Collaborate with sales consultants and team members to provide optimal solutions and support.

What you need to be successful:

• Demonstrate a strong work ethic, punctuality, attention to detail, and a genuine desire to help people.
• Proactively provide input and recommendations to enhance the customer experience.
• Collaborate with various departments to resolve customer issues efficiently and effectively.
• Quickly learn and adapt to computer software and systems.
• Exhibit outstanding oral and written communication skills while working effectively within a diverse team.

Availability:

This is a full-time position and will require you to be available:

Monday to Sunday from 10:00am to 6:00pm

Compensation:

$17.00/hr

We value diverse perspectives and are committed to creating an inclusive workplace.