People Experience Coordinator - Maple Ridge BC

Nurse Next Door; Maple Ridge; On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Extended Health Benefits

Potential for hybrid work after 6 months based on performance

Job summary

Nurse Next Door in Maple Ridge is seeking a People Experience Coordinator to lead recruitment and onboarding efforts, ensuring the right caregivers are in place to provide exceptional care. This role emphasizes engagement and retention, requiring excellent communication and organizational skills.

The ideal candidate should have over 3 years in recruiting or leadership, be tech-savvy, and possess the ability to thrive in a fast-paced environment. Compensation is between $55,000 and $65,000 annually, with additional health benefits.

Qualifications

• 3+ years of experience in recruiting, operations, or people leadership.
• Proven ability to recruit in high-volume environments.
• Strong relationship-building skills.

Responsibilities

• Manage recruitment and hiring processes effectively.
• Conduct engaging Discovery Day orientation sessions.
• Champion caregiver engagement initiatives.

Skills

Recruiting experience

Excellent communication

Organizational abilities

Tech-savvy

Knowledge of G-Suite

Tools

AlayaCare Scheduling software

Indeed

Hireology platforms

Job description

People Experience Coordinator

Location: Maple Ridge, British Columbia

Make Lives Better. Create Happier Aging. Be Bold & Kind.

At Nurse Next Door, Our purpose is simple yet powerful: Making Lives Better through Happier Aging. We’re not just another home care company. We believe in caring for people’s hearts, not just their tasks. Our caregivers help seniors stay in their homes, continue doing what they love, and live life to the fullest.

We’re driven by Bold Kindness, a leadership philosophy and culture built on compassion, growth, and fun. If you’re someone who’s self‑led, loves people, thrives in a fast‑paced environment, and is ready to hustle with heart, this might be the perfect fit for you.

About The Role

As a People Experience Coordinator, you’ll play a key role in shaping our team of amazing caregivers. Your work ensures we have the right people, in the right place, at the right time, so we can deliver our promise of Happier Aging to every client.

This is a full‑time position based in Maple Ridge, British Columbia, reporting directly to the Franchise Partner and working closely with Care Designers, Client Care Coordinators, and Schedulers.

What You’ll Do

Recruitment & Hiring

• Follow the Nurse Next Door People System.
• Post and manage job ads across platforms and community channels.
• Build strong caregiver pipelines through referrals, schools, and local partnerships.
• Partner with our team to match caregivers with clients for the perfect fit.
• Ensure staffing levels stay healthy to avoid visit cancellations.

Onboarding & Training

• Lead engaging Discovery Day orientation sessions for new hires.
• Support caregivers in using Nurse Next Door systems confidently.
• Implement new people programs and track adoption.
• Coordinator e‑learning portals.

Engagement & Retention

• Champion caregiver engagement initiatives, growth, and career paths.
• Act on caregiver feedback to continuously improve their experience.
• Recognize and celebrate team milestones and contributions.

End of Employment

• Manage exit processes with care and professionalism.
• Keep employee files and systems updated.

Other Duties

• Participation in on call rotation is a requirement.
• Assist with oversight of administrative policies, procedures, and practices in compliance with BC employment standards.
• Support the team when needed with urgent scheduling.
• Participate on relevant teams and committees and attend employee events.

Success Looks Like

• Caregiver and Client NPS scores of 10.
• Zero missed visits due to staffing shortages.
• A thriving, engaged, and growing caregiver team.
• On budget.

What We’re Looking For

• 3+ years of experience in recruiting, operations, or people leadership.
• A proven ability to recruit A-Players in fast‑paced, high‑volume small business environments.
• Excellent oral and written communication in English, and relationship‑building skills.
• Strong organizational and time‑management abilities.
• Tech‑savvy and experienced with G‑Suite (Docs, Drive, Calendar, Gmail), Indeed and Hireology platforms.
• Experience in the Home Healthcare industry and AlayaCare Scheduling software is preferred.
• Bonus: fluency in another language (Nice to have)
• Must pass a background check with a Vulnerable Sector Search.

Compensation: $55,000 – $65,000 salary per year depending on skills and experience; Extended Health Benefits; potential for hybrid work after 6 months based on performance.