People & Culture Operations Coordinator

The Yonge Street Mission; Toronto; On-site; CAD 49,500 - 60,500; Full time

Benefits offered by this job

Group RRSP matching

Annual leave & personal days

Health and dental care coverage

Employee and Family Assistance Program

Flexible hybrid work arrangements

Job summary

The Yonge Street Mission (YSM) is seeking a purpose-driven People & Culture Operations Coordinator to optimize HR processes and staff experience across recruitment, onboarding, benefits administration, training, and compliance. You will support a wide range of HR activities within a values‑based, collaborative environment.

Reporting to the Supervisor-Generalist, you will help ensure policy adherence, manage BambooHR, and contribute to diversity, equity and inclusion efforts while coordinating

Qualifications

• 2–3 years HR experience demonstrated
• Demonstrated interest in HR with active professional involvement
• Knowledge of Ontario employment-related legislation and health & safety standards
• Strong communication and client service orientation
• Confidentiality, tact and empathy in handling sensitive issues
• Ability to coordinate multiple priorities and projects

Responsibilities

• Coordinate staff onboarding and pre-employment checks
• Support hiring managers in screening and posting jobs
• Assist onboarding and offboarding processes across departments
• Explain P&C policies and ensure compliance with employment laws
• Provide BambooHR system support to staff
• Maintain HR documents, records and benefits data
• Draft employment contracts and other P&C communications
• Lead benefits orientation and enrolment activities
• Coordinate staff events and surveys
• Support diversity, equity and inclusion initiatives
• Handle confidential information with discretion
• Participate as P&C representative on Joint Health & Safety Committee
• Support P&C projects and initiatives

Skills

Excellent communication

Client service orientation

Analytical problem-solving

Independent and team work

Time management

Attention to detail

Initiative and adaptability

Equity, inclusion, and diversity

Education

HR/Business/psychology degree

CHRP certification in progress

Tools

MS Office

BambooHR

G-Suite and collaboration tools

Job description

Yonge Street Mission (YSM) is a vibrant, non‑profit Christian organization leading a collective movement to end chronic poverty in Toronto.

Since 1896, we’ve worked to transform the lives of people living with poverty, going beyond immediate needs by offering wrap‑around support via holistic programs and services, and a pathway which enables vulnerable youth, families in need, adults experiencing poverty and vulnerable communities to move from surviving to thriving.

To make this happen, we are passionate about investing in the people we work with, and look for a diverse range of staff who are key for us to advance our mission: Christians who have a heart for neighbours in need, a desire to transform the lives of our community members, and who believe in treating everyone with dignity and respect.

If you are inspired by our vision and feel a true call to contribute to YSM’s work, we’d love to hear from you.

What We Offer

As a staff member at YSM, some of the things you can look forward to include a values‑based and highly collaborative and engaging work environment with a high value on staff’s mental health and well‑being; meaningful, innovative and impactful work, with opportunities to make a difference in the lives of children, families, and the community, as well as flexible hybrid work arrangements. Our competitive Total Rewards compensation package also includes Group RRSP matching, annual leave and paid personal days, comprehensive health and dental care coverage, an Employee and Family Assistance Program that includes counselling services by Christian professionals, and numerous other perks.

The Opportunity

We are seeking a purpose‑driven and dedicated People & Culture Operations Coordinator as an integral part of the People and Culture (P&C) team to optimise the efficiency and effectiveness of P&C processes and service delivery, positively impacting the employee experience through the various stages of the employee life cycle. Reporting to the Supervisor-Generalist, People & Culture, this role provides a direct line of support to YSM staff across many HR areas, such as recruitment and onboarding, employee engagement, benefits administration, training and development, and legislative compliance.

Responsibilities

• Coordinates staff onboarding, including pre‑employment background checks
• Liaises with and supports hiring managers in the screening and selection of potential talent, including job postings, screening calls and reference checking
• Liaises with key departmental staff regarding staff onboarding, offboarding and other staff processes
• Facilitates staff comprehension of, and adherence to P&C policies and procedures in compliance with relevant employment legislation, escalating unique or complex inquiries to senior‑level members of the P&C team
• Provides technical support to staff regarding YSM’s HR system (BambooHR)
• Maintains accurate and up‑to‑date HR documentation and data, including benefits records, employee files and tracking systems
• Drafts P&C communications and documentation such as employment contracts
• Delivers benefits orientation sessions for new staff
• Processes benefits enrolments, coverage changes, and terminations while liaising with insurance providers
• Coordinates P&C staff events (e.g. training, staff recognition awards, new staff consecration) and related activities such as feedback surveys
• Provides support in advancing YSM’s values, diversity, equity and inclusion principles, and Biblical foundations
• Creates, reviews and edits a variety of P&C confidential materials, conducts research, and exercises sound judgment in handling confidential information
• Serves as P&C representative on the Joint Health and Safety Committee
• Supports P&C projects and initiatives

Qualifications

• College diploma or university degree in HR Management, Business Administration or Psychology; 2‑3 years’ solid HR experience
• Demonstrated interest in HR, evidenced by relevant certifications or active participation in professional associations; CHRP‑designated or in progress a strong asset
• Working knowledge of the HR management function and processes
• Working familiarity of the Ontario Employment Standards Act, Accessibility for Ontarians with Disabilities Act, Ontario Health and Safety Act, and Ontario Human Rights legislation
• Excellent communication skills (verbal and written)
• Demonstrated proactive and effective client service orientation
• Demonstrated analytical and problem‑solving skills
• Demonstrated ability to deal with sensitive issues with confidentiality, tact, diplomacy, empathy and compassion
• Strong project coordination and execution skills
• Ability to work effectively—both independently and within a team environment—and with good time management to successfully manage multiple priorities
• Keen attention to detail with an eye for accuracy and completeness of data or documentation
• Strong initiative with the ability to learn new skills and adapt to changing environment and technology
• Awareness of and sensitivity to issues of equity, inclusion and diversity
• Proficiency with MS Office, BambooHR (or other HRIS systems), G‑Suite and tools/apps for collaboration
• Demonstrated personal commitment to and understanding of the mission and values of YSM

Compensation

YSM offers market competitive rates and will pay a starting salary of $55,000.00 for this role, combined with a comprehensive suite of benefits and perks.

Deadline for Application

Available until filled

YSM welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Please note that this position is for an existing vacancy, and YSM do not use any form of artificial intelligence (AI) at any stage of the recruitment process. These stages include candidate screening and shortlisting, assessment and selection.

Learn more about YSM at www.ysm.ca

Date Posted: July 22, 2026