People Change Management & Communications Co-op

CIBC; Toronto; Hybrid; CAD 25,000 - 30,000; Part time

Benefits offered by this job

Competitive compensation

Wellbeing support

Employee assistance programs

Job summary

CIBC in Toronto is offering a four-month Contact Centre Co-op focused on people change management and communications. You will support change initiatives within Contact Centre projects and help develop strategies to enable adoption of new technologies.

At CIBC, the work arrangement (on-site and remote) will be discussed during the interview process, and you’ll have opportunities to learn and grow in a collaborative, client-focused environment.

Qualifications

• Currently enrolled in post-secondary education and returning to full-time studies to be eligible for the co-op.
• Strong communication and writing skills with ability to present to diverse audiences.
• Interest in AI/analytics and change management as part of project delivery.
• Collaborative mindset and ability to influence stakeholders across teams.

Responsibilities

• Support change management strategies for contact centre digital initiatives.
• Assist with lifecycle activities from initiation to successful completion of projects.
• Contribute to communications and risk management across initiatives.

Skills

Communication

Graphic Design

Microsoft Excel

People Change Management

PowerPoint Presentations

Project Delivery

Project Experience

Video Content Development

Tools

MS Office

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

The Contact Centre Program and Financial Management team leads the transformational projects of the CIBC Contact Centre. These projects will deliver client experience improvements, productivity benefits, and resiliency for the Contact Centre via digitization, conversational AI, Gen AI agent assist and cloud technologies. The People Change Management & Communications Co-op will have the opportunity to support change initiatives within Contact Centre projects through the entire life cycle from initiation to successful completion. You will assist with developing and executing change management strategies that enable employees and stakeholders to embrace and effectively use new transformational technologies.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

Important

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
• You must be currently enrolled in post-secondary education and returning to full-time studies to be eligible. However, you do not need to be in a registered Co-Op program to be considered for a role.
• This is a 4 month co-op opportunity.

How you’ll succeed

• Communication and Risk Management - You will proactively manage communications and risks associated with change initiatives. You will ensure that messaging is clear, consistent, and aligned with organizational goals, and you will address resistance and challenges in a constructive and effective manner.
• Strategic Consulting - You will act as a trusted advisor to senior leaders, providing insights and recommendations on how to manage the people side of change. You will synthesize complex ideas into clear, actionable strategies and deliver executive-level presentations to influence decision-making. You will also provide industry trends and benchmarks to guide change management efforts.
• Relationship Management - Exceptional skills in building and maintaining relationships with internal stakeholders and external partners and providers, ensuring alignment and collaboration throughout the project lifecycle.
• Leadership - Work with sponsors/leads, business and technology partners, and project team members to manage change initiatives. Support change activities by adhering to CIBC delivery frameworks and change management principles.

Who you are

• You have strong communication skills. You have superior writing and presentation skills. You are capable of conveying complex information clearly to diverse audiences.
• You're passionate about people and technology. You are excited about the potential of advanced analytics and AI to transform the way we work, and you are equally passionate about helping people navigate and embrace change.
• You are influential. You recognize and respond to underlying concerns of multiple interests and shape the decision-making process in situations that involve complexity and ambiguity.
• You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
• You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]
• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date 2027-04-23

Job Location Toronto-81 Bay, 18th Floor

Employment Type Temporary (Fixed Term)

Weekly Hours 37.5

Skills Communication, Graphic Design, Microsoft Excel, People Change Management, PowerPoint Presentations, Project Delivery, Project Experience, Video Content Development