People and Culture Manager

Humans Of HR; Vancouver; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Health benefits

Bonus program

Flex spending

Three weeks vacation

Hybrid work

Free parking

Job summary

Humans of HR is helping a high-end retail brand find a hands-on People & Culture Manager for its Vancouver head office. You will own the people function from hiring and onboarding to benefits, payroll, compliance and reporting, reporting to the CFO and collaborating with senior leaders.

You’ll lead strategy and operations, build talent pipelines, manage employee relations, and oversee Canada-US payroll and HRIS (BambooHR).

Qualifications

• 5+ years of progressive HR experience in a generalist/managerial role.
• Solid knowledge of BC employment standards; exposure to US practices is a bonus.
• Broad experience across employee relations, performance, benefits and compensation.

Responsibilities

• Lead people strategy and operations for the function, ensuring compliance with BC/US rules.
• Run end-to-end hiring and onboarding; build a talent pipeline for growth.
• Manage employee relations, investigations and discipline with discretion.
• Oversee payroll and benefits for Canada and the US; manage HRIS and reporting.

Skills

People & Culture leadership

Policy & compliance

Stakeholder management

Employee relations

Analytical reasoning

Tools

BambooHR

Job description

Humans of HR has been engaged by a high-end retail company to hire a People & Culture Manager for its Vancouver head office.

This is a design-led, fast-growing brand with a global following. It has around 70 people across corporate offices in Vancouver and New York and flagship retail stores in the US. The business is big enough that the work is varied, and small enough that you'll see your impact every day and work directly with the owners and senior leaders.

We're looking for a hands-on People & Culture Manager who wants to own the whole people function, from hiring and onboarding to employee relations, benefits, compliance and reporting. You'll report to the CFO and be supported by a People & Culture Coordinator. You'll also get a proper hands-on handover from the current leader before you take the reins.

What you'll be doing

People strategy and operations

• Act as the go-to advisor for leadership on anything people-related, including team structure, workforce planning, change and day-to-day decisions
• Keep policies, procedures and the employee handbook current and practical, and compliant with BC and US employment rules
• Track the numbers that matter (turnover, time-to-fill, absence, engagement) and turn them into useful insights for leadership
• Look for ways to simplify processes and make the employee experience better

Hiring and growth

• Run hiring end to end: scoping roles, sourcing, interviewing, compensation conversations, offers and onboarding
• Build a talent pipeline ahead of the business's growth
• Make onboarding something new hires remember for the right reasons
• Lead probation and annual performance reviews, and coach managers through performance conversations
• Support training, career development, succession planning and engagement initiatives

Employee relations

• Give employees and managers clear, fair and practical guidance on workplace issues
• Handle sensitive matters with discretion, including investigations, complaints and terminations, bringing in legal counsel when needed
• Make sure discipline and grievance processes are applied consistently
• Coordinate immigration paperwork and timelines when needed

Payroll, benefits and systems

• Oversee bi-monthly payroll for Canada and the US. Canadian payroll is outsourced to a third-party provider, and US payroll runs on an easy-to-use platform
• Coordinate year-end payroll (T4s, T4As, W-2s, 1099s), remittances and reconciliations
• Administer benefits, time off and other employee programs, and manage renewals and vendors
• Keep employee records accurate and make the most of the HRIS (BambooHR)
• Reporting and budgets
• Prepare monthly people, payroll and compensation reports for leadership and Finance
• Work closely with the CFO on the people budget, forecasts, accruals and board meeting prep
• Support compensation benchmarking, salary bands, bonus cycles and pay equity reviews

What you bring

• 5+ years of progressive HR experience, ideally as an HR Manager, HR Business Partner or People & Culture lead
• Solid knowledge of BC employment standards. Exposure to US employment practices is a bonus, not a must
• Broad generalist experience across employee relations, performance, benefits, hiring and compensation
• Payroll experience is an asset but not mandatory, since Canadian payroll is outsourced
• Sharp attention to detail and good judgment with confidential information
• A warm, outgoing and diplomatic style. You build trust with senior leaders, bring people along, and know when to make the call and when to seek approval
• A practical, business-minded approach and a real appetite to learn quickly
• No formal payroll experience is required but some understanding will be highly regarded.

What's on offer

• $90,000–$120,000 base salary, depending on experience
• 10% discretionary annual bonus
• Extended health benefits with 100% of premiums paid by the employer
• $1,000 annual flex spending account (health and/or personal spending)
• Three weeks' vacation
• 37.5-hour work week (9:00–5:30 with an hour for lunch)
• In the office five days a week during initial training, then four days in the office and one from home
• A newly renovated office in Vancouver with free on-site parking

If you're a people leader who wants real ownership, close access to leadership and a front-row seat in a growing global brand, we'd love to hear from you.