Pension Outsourcing Senior Associate

Willis Towers Watson; Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Pension Outsourcing Senior Associate to oversee defined benefit plan administration. In this pivotal role, you will manage client relationships, resolve complex issues, and mentor junior team members. Your expertise in retirement plan design and administration will be crucial as you contribute to special projects and enhance service delivery. This position offers a unique opportunity for professional growth and the chance to work with cutting-edge tools in a collaborative environment. If you have a strong analytical mindset and a passion for client service, this role is perfect for you.

Qualifications

• 10+ years experience in defined benefit plan administration and manual calculations.
• Strong analytical skills and proficiency in Excel and Word.

Responsibilities

• Manage day-to-day client interactions and project deliverables.
• Mentor less experienced associates and enhance team efficiency.

Skills

Defined Benefit Plan Administration

Analytical Skills

Problem-Solving Skills

Attention to Detail

Client-Focused Approach

Organizational Skills

Communication Skills (English)

Education

Bachelor’s or Master’s degree in Mathematics

Degree in Statistics or Finance

Tools

Microsoft Excel

Microsoft Word

Job description

Description

The Role

As a Pension Outsourcing Senior Associate, you will perform a wide variety of recurring defined benefit plan administration services for clients, contribute to special projects, and provide ad hoc client support services. You will serve as the day-to-day project manager, contributing to client management and special projects, while also mentoring less experienced associates.

You will have the opportunity to:

• Serve as primary, daily contact to clients on delivery of services
• Respond to and resolve complex issues, including those escalated clients and colleagues
• Review work and deliverables of analysts
• Raise issues as appropriate to directors
• Enhance your expertise in retirement plan design and administration
• Be on a career path with growth and advancement
• Employ the most cutting-edge tools and resources and work with top talent in the industry
• Prepare moderately complex benefit calculations and trust instructions
• Collect, manipulate, reconcile, and review participant data – identifying and resolving issues as they arise
• Resolve more complex plan provision questions and issues surfaced by less experienced analysts
• Follow and update documentation materials as directed
• Employ WTW's Professional Excellence tools and concepts to ensure efficient and quality output/service delivery
• Adhere to plan documents and government regulations in administering plans
• Manage and coach team to ensure progress against established budgets, timelines and quality standards
• Deliver on projects to meet or exceed client expectations
• Increase efficiency within client teams by identifying ways to improve processes
• Develop and train less experienced associates

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Qualifications

The Requirements

• Minimum of 10 years defined benefit plan administration and manual calculation experience required
• Bachelor’s or Master’s degree in mathematics, statistics, finance or any other major with significant quantitative course work; with a strong academic record
• Strong knowledge of the fundamentals of defined benefit plan design
• Strong analytical and problem-solving skills
• Solid expertise in Microsoft Excel and Word
• Strong attention to detail
• Professional, client-focused approach to colleagues and assignments
• Seeks out experiences that may change perspective or provide an opportunity to learn new things
• Ability to organize, set priorities, work independently and complete multiple projects within established deadlines

IF NOT QUEBEC

• Strong oral and written communication skills in English

IF QUEBEC

• Strong oral and written communication skills in French and English

Equal Opportunity Employer