Pension Outsourcing Senior Associate

WTW; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Pension Outsourcing Senior Associate to manage defined benefit plan administration services. This role offers the chance to lead client interactions, resolve complex issues, and mentor junior associates. You'll leverage cutting-edge tools and work alongside top industry talent while enhancing your expertise in retirement plan design. With a focus on delivering high-quality service and improving processes, this position is perfect for someone looking to advance their career in a dynamic environment. Join a forward-thinking company where your contributions will make a significant impact.

Qualifications

• 10+ years of experience in defined benefit plan administration required.
• Strong knowledge of defined benefit plan design fundamentals.

Responsibilities

• Serve as primary contact for clients on service delivery.
• Manage and coach team to meet project timelines and quality standards.

Skills

Defined Benefit Plan Administration

Analytical Skills

Problem-Solving Skills

Attention to Detail

Client-Focused Approach

Organizational Skills

Education

Bachelor’s Degree in Mathematics

Master’s Degree in Statistics

Tools

Microsoft Excel

Microsoft Word

Job description

The Role

As a Pension Outsourcing Senior Associate, you will perform a wide variety of recurring defined benefit plan administration services for clients, contribute to special projects, and provide ad hoc client support services. You will serve as the day-to-day project manager, contributing to client management and special projects, while also mentoring less experienced associates.

You will have the opportunity to:

• Serve as primary, daily contact to clients on delivery of services
• Respond to and resolve complex issues, including those escalated clients and colleagues
• Review work and deliverables of analysts
• Raise issues as appropriate to directors
• Enhance your expertise in retirement plan design and administration
• Be on a career path with growth and advancement
• Employ the most cutting-edge tools and resources and work with top talent in the industry
• Prepare moderately complex benefit calculations and trust instructions
• Collect, manipulate, reconcile, and review participant data – identifying and resolving issues as they arise
• Resolve more complex plan provision questions and issues surfaced by less experienced analysts
• Follow and update documentation materials as directed
• Employ WTW's Professional Excellence tools and concepts to ensure efficient and quality output/service delivery
• Adhere to plan documents and government regulations in administering plans
• Manage and coach team to ensure progress against established budgets, timelines and quality standards
• Deliver on projects to meet or exceed client expectations
• Increase efficiency within client teams by identifying ways to improve processes
• Develop and train less experienced associates

The Requirements

• Minimum of 10 years defined benefit plan administration and manual calculation experience required
• Bachelor’s or Master’s degree in mathematics, statistics, finance or any other major with significant quantitative course work; with a strong academic record
• Strong knowledge of the fundamentals of defined benefit plan design
• Strong analytical and problem-solving skills
• Solid expertise in Microsoft Excel and Word
• Strong attention to detail
• Professional, client-focused approach to colleagues and assignments
• Seeks out experiences that may change perspective or provide an opportunity to learn new things
• Ability to organize, set priorities, work independently and complete multiple projects within established deadlines

IF NOT QUEBEC

• Strong oral and written communication skills in English

IF QUEBEC

• Strong oral and written communication skills in French and English

Equal Opportunity Employer