Pension Delivery Consultant, Contract

RBC; Mississauga; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Pension Delivery Consultant to enhance the retirement experience for employees. In this role, you will guide individuals through their transition to retirement while ensuring compliance with pension standards. Your expertise will help improve processes and deliver exceptional service to pensioners. Join a team that values growth and collaboration, where your contributions will directly impact the lives of many. If you are organized, self-motivated, and possess strong communication skills, this opportunity is perfect for you!

Benefits

Challenging work opportunities

Progressively greater responsibilities

Building close client relationships

Access to diverse job opportunities

Qualifications

• Strong understanding of pension legislation and standards.
• Excellent communication and decision-making skills.

Responsibilities

• Guide individuals through retirement transitions and manage changes.
• Evaluate processes and implement solutions for efficiency.

Skills

Pension Standards Act

Communication

Data Gathering & Analysis

Attention to Detail

Operational Delivery

Education

Pension Compliance Certification

RPA Certification

PCP Certification

Tools

Microsoft Excel

Microsoft Word

SAP

Benplus

Job description

Job Summary

Job Description

What is the opportunity?

As the Pension Delivery Consultant, you will guide individuals through the transition from employment to active retirement and manage any changes during the retirement lifecycle. Promote a participatory work environment that encourages team spirit and professional self-development. Provide a high level of customer service to pensioners.

*Please note this is a 6-month contract opportunity.

What will you do?

1. Continuously evaluate processes and implement solutions to enhance efficiency and effectiveness, focusing on improving the employee and retiree experience.
2. Responsible for the timely investigation and resolution of Tier 3 escalations from HRSS Contact Centre and HR Employee Relations.
3. Evaluate and advise on the impact of new legislation, HR initiatives, or issues at the request of HR Employee Relations, HRBPs, etc.
4. Report and investigate issues; develop plans to address root causes.
5. Ensure accurate and timely processing of employee lifecycle and pension changes for RBC Employees in Canada and internationally.
6. Maintain high accountability and decision-making authority related to RBC Pension governance, administration, processes, and tax requirements.
7. Oversee the administration of the Pension Program, ensuring accuracy and timeliness.
8. Provide leadership and oversight for project delivery, including testing phases, whether recurring, standalone, or M&A related.
9. Implement and maintain controls and reports to ensure proper audit procedures.
10. Establish and follow escalation processes for non-standard inquiries, ensuring quick, fair, and courteous resolutions.
11. Lead continuous improvement initiatives to enhance Pension Service effectiveness, including administration and member communication.

What do you need to succeed?

Must Have

• Good understanding of Pension Standards Act, ITA, and provincial pension legislation.
• Knowledge of RBC Pension Program is an asset.
• Well organized with effective prioritization skills.
• Excellent oral and written communication skills, along with computer proficiency.
• Strong decision-making skills and ability to complete tasks with minimal instruction.
• Self-starter attitude.
• Strong PC skills (Microsoft Excel, Word).

Nice to Have

• French language skills.
• SAP knowledge.
• Benplus knowledge.
• Business knowledge and functional expertise.
• RPA Certification.
• PCP Certification (Payroll Compliance Professional).

What’s in it for you?

We thrive on challenges, progressive growth, and teamwork to deliver trusted advice that helps our clients thrive and communities prosper. We value support, potential, making a difference, and mutual success.

• Challenging work opportunities.
• Progressively greater responsibilities.
• Building close client relationships.
• Access to diverse job opportunities across business units and geographies.

Job Skills

Annuities, Communication, Data Gathering & Analysis, Attention to Detail, Insurance Finance & Actuarial Concepts, Operational Delivery

Additional Job Details

Address: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR, MISSISSAUGA

City: MISSISSAUGA

Country: Canada

Work hours/week: 37.5

Employment Type: Full-time

Platform: HUMAN RESOURCES & BMCC

Job Type: Contract (Fixed Term)

Pay Type: Salaried

Posted Date: 2025-05-01

Application Deadline: 2025-05-15

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace with diverse perspectives is key to our growth. We support a respectful environment that fosters belonging, opportunity, and professional development, helping us deliver on our purpose and create value for clients and communities.

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