Pega Smart Dispute Developer

Virtusa Corporation; Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

Virtusa Corporation in Toronto, Canada, is seeking a Senior Pega Smart Dispute Developer with 7+ years of hands-on experience to design, build, and maintain enterprise dispute and fraud processing applications using Pega PRPC and the Pega Smart Dispute framework.

You will design and enhance Pega case structures, implement REST/SOAP API integrations with core banking engines and payment networks, and collaborate with cross-functional teams in an Agile setting to ensure end-to-end delivery quality.

Qualifications

• Must have deep hands-on expertise in Pega Smart Dispute and related technologies.
• 7+ years of hands-on experience and a track record delivering enterprise dispute and fraud processing solutions.
• Experience with REST/SOAP API integrations and Pega service/connect rules.
• Advanced knowledge of Pega Tracer, Clipboard, PAL and Splunk for diagnostics.

Responsibilities

• Design and enhance Pega case structures, workflows and UI for debit/credit disputes.
• Implement and manage REST/SOAP API integrations with core banking engines and payment networks.
• Translate complex business requirements into scalable Pega solutions with guardrails.
• Perform RCA and tuning to resolve production issues using Pega tools and Splunk.
• Collaborate with analysts, engineers and QA in an Agile environment to ensure quality delivery.

Skills

Pega PRPC (8.x) & Smart Dispute Framew

Core Pega Artifacts

REST/SOAP Integrations

Pega Troubleshooting Tools

Tools

SQL (Oracle / PostgreSQL)

Core Java

Unix/Linux shell scripting

HTML/CSS/JavaScript

Job description

Job Requirements

Job Title: Senior Pega Smart Dispute Developer

Location: PCS CA~TORONTO

Years of Experience: 7-10 Years

Job Summary: We are seeking a Senior Pega Smart Dispute Developer with 7 years of hands-on experience to design, build, and maintain enterprise dispute and fraud processing applications using Pega PRPC and the Pega Smart Dispute framework.

Responsibilities

• Design, configure, and enhance Pega case structures, workflows, business rules, data transforms, and user interfaces for debit/credit card disputes.
• Implement and manage REST/SOAP API integrations connecting Pega with core banking engines, payment processors, and card networks (Visa/Mastercard/Amex).
• Analyze complex business requirements and translate them into scalable, guardrail-compliant Pega solutions.
• Diagnose and resolve production issues, perform root cause analysis (RCA), and conduct performance tuning using Pega Tracer, Clipboard, PAL, and Splunk.
• Collaborate with business analysts, cross-functional engineering teams, and QA in an Agile environment to ensure end-to-end delivery quality.

Mandatory Skills

• Pega PRPC (8.x) & Smart Dispute Framework - Expert (hands-on with Smart Dispute)
• Core Pega Artifacts (Flows, Case Management, Decision Rules, Data Pages) - Expert
• Integrations (REST/SOAP APIs, Service/Connect Rules) - Advanced
• Pega Diagnostic & Troubleshooting Tools (Tracer, Clipboard, PAL) - Advanced

Preferred Skills

• Payment Card Processing, Chargebacks, and Fraud Rules - Banking & Financial Services domain knowledge
• SQL - Relational Databases & SQL (Oracle / PostgreSQL)
• Core Java - Core Java, Unix/Linux shell scripting, and web technologies (HTML/CSS/JavaScript)

Qualifications

Must possess a strong understanding of Pega Smart Dispute and related technologies, with a proven track record in delivering high-quality solutions in a fast-paced environment.

Work Experience

7-10Years