PBSH Caseworker

Alphahousecalgary; Calgary; Hybrid; CAD 49,000 - 60,000; Full time

Benefits offered by this job

Medical and dental benefits

Personal development

Job summary

Alpha House Calgary is seeking a PBSH Caseworker to support individuals with complex needs and help maintain housing stability. The role emphasizes harm reduction and a housing-first approach, with crisis management and strong advocacy as core duties.

The ideal candidate has a two-year Human Services diploma (or is actively enrolled), understands trauma-informed care, and can communicate effectively while maintaining confidentiality in a team environment.

Qualifications

• Two-year diploma in Human Services or related field from a public post-secondary institution, or currently enrolled.
• Strong understanding of addiction, harm reduction, trauma-informed care, and the housing-first model.
• Experience supporting vulnerable populations, homelessness, addictions, or mental health challenges.
• Excellent communication, time management, and interpersonal skills.
• Confidentiality and privacy must be maintained.

Responsibilities

• Provide case management in a team-based model to help clients maintain housing and stability.
• Promote harm reduction and housing-first philosophies in practice.
• Utilize crisis management and de-escalation skills as needed.
• Advocate for clients and build rapport with participants and collaborators.

Skills

Crisis management

Advocacy

Empathy

Communication

Teamwork

Rapport-building

Privacy & ethics

Education

Diploma in Human Services

Job description

Description

Job Type: Permanent Full-Time (3 days on, 3 days off; 7am – 7pm)

Pay: $54,634 per annum

About the Role

Alpha House operates multiple Place-Based Supportive Housing (PBSH) programs across Calgary, focused on providing care to individuals with complex needs and supporting long-term housing stability. These programs are built on our core values—meeting participants where they are at, eliminating barriers to entry, and offering a safe, compassionate space to address addiction and mental health challenges.

As a PBSH Caseworker, you’ll work in a team-based, case management model to help clients maintain housing and stability. You’ll provide individualized care while promoting harm reduction and housing-first philosophies in both word and action. This role requires strong crisis management, advocacy, and rapport-building skills, as well as a deep sense of empathy, respect, and ethical responsibility.

About You

We are looking for an experienced caseworker to join our PBSH program. The ideal candidate would have the following:

• A minimum two-year diploma in Human Services (or related field) from a public post-secondary institution, or actively enrolled
• Strong understanding of addiction, harm reduction, trauma-informed care, and the housing-first model
• Frontline experience supporting vulnerable populations, particularly those facing homelessness, addictions, or mental health challenges
• High degree of empathy, compassion, and non-judgmental support for clients
• Crisis management, de-escalation, and conflict resolution skills
• Excellent communication, time management, and interpersonal skills
• Technologically proficient in Microsoft Word, Excel, and Outlook
• Able to maintain confidentiality and adhere to privacy standards
• A team player with the ability to work independently
• Flexible, resourceful, and adaptable
• Familiarity with the Protection of Persons in Care Act

Position Requirements

• Class 5 (Non GDL) driver license (Not required for overnight)
• Be able to physically assist clients from prone to sitting or standing, and vice versa
• Able to provide a Vulnerable Sector Search, valid within the last six months, that does not contain any results material to the position
• Ability to complete POPA, ATIA, and Lift training

About Alpha House

Alpha House is dedicated to providing safe, caring, and respectful environments for individuals dealing with addiction and mental health challenges. Our team is passionate about making a difference in the lives of those we serve, offering comprehensive support and resources to help individuals on their journey to recovery and stability. We believe in meeting people where they are at and offering practical, compassionate, and professional support throughout their journey.

Benefits of working at Alpha House

• Medical and Dental Benefits after six months of continuous work
• Personal Development and training opportunities