Payroll Specialist

Enkel Backoffice Solutions Inc.; Vancouver; Hybrid; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Benefits package

Job summary

Enkel in Canada is seeking a Payroll Specialist to bridge between clients and our delivery team. You will manage Canadian payroll processing, onboard new clients, and train the payroll delivery staff while ensuring accuracy and compliance with federal and provincial rules.

Key duties include staff QA, resolving payroll issues, configuring Payworks accounts, and supporting cross-border delivery in a fast-paced, hybrid, in-office role at downtown Vancouver.

Qualifications

• 3+ years of hands-on payroll processing in Canada.
• Ability to onboard and configure payroll systems.
• Strong knowledge of federal and provincial payroll rules.
• Experience training and QA for payroll delivery teams.

Responsibilities

• Be the primary escalation point for payroll issues and coordinate solutions.
• Review payroll files during onboarding and set up Payworks accounts.
• Develop and deliver training materials for the payroll delivery team.
• Perform regular QA audits and ensure regulatory compliance.

Skills

Payroll processing

Canadian payroll

Payworks

Client management

Communication

Tools

Payworks

Job description

About Us

Enkel is a forward-thinking accounting and technology firm dedicated to providing cloud-based bookkeeping and accounting solutions to Canadian businesses and Not-for-Profit organizations. Our vision is to be the trusted financial partner for our clients, offering accurate and timely financial reporting that empowers better business decisions. Our expertise spans bookkeeping, payroll, accounts payable, accounts receivable, and financial reporting, ensuring our clients receive best-in-class financial management support.

What We're Looking For

We are looking for a Payroll Specialist to join our team in Canada and serve as a pivotal bridge between our clients and our delivery team based in Global resources. This role demands an analytical, client-focused professional who thrives on solving complex payroll challenges, ensuring accurate onboarding, and elevating team performance through hands-on training and quality assurance.

Please note: This is a full-time, in-office hybrid role based at our downtown Vancouver location.

Key Responsibilities

Client Escalation & Resolution

• Act as the primary escalation point for client payroll-related issues
• Diagnose and resolve client concerns by conducting thorough root-cause analyses
• Coordinate cross-functionally with internal teams to provide timely and effective solutions

File Review & Payworks Setup (Client Onboarding)

• Perform deep-dive reviews of client payroll files during the onboarding phase to ensure accuracy and completeness
• Configure and set up new Payworks accounts aligned with client requirements and internal standards
• Collaborate with implementation and onboarding teams to streamline handoffs and reduce delays

Training & Enablement

• Develop and deliver structured training sessions for the Global resources-based payroll delivery team
• Serve as a subject matter expert (SME) for payroll systems and compliance nuances in Canada
• Create enablement resources such as playbooks, SOPs, and process guides to improve delivery team efficiency

Quality Assurance

• Conduct regular audits of payroll files to ensure compliance with Canadian regulations and internal quality benchmarks
• Identify gaps, errors, or inconsistencies in payroll processing and guide the Global resources team on corrective actions
• Continuously refine QA processes and maintain documentation for audit readiness

What You Bring

• 3+ years of hands-on payroll processing experience in a Canadian context
• Certification such as Payroll Compliance Practitioner (PCP) or Certified Payroll Manager (CPM)
• Experience using Payworks
• Strong understanding of federal and provincial payroll legislation and compliance standards
• Proven experience in client management and issue resolution
• Strong communication and presentation skills, especially for remote and cross-border training
• Ability to thrive in a fast-paced, remote-first environment
• Familiarity with bookkeeping and accounting systems is an asset
  

Why Join Enkel?

• Be part of a collaborative and supportive team that values growth, innovation, and accountability.
• Competitive compensation, performance incentives, and benefits package.
• Opportunity to grow within a scaling Canadian company making a real impact.