Payroll Coordinator - Employee Service Centre (Hybrid)

Region of Peel; Brampton, Caledon, Mississauga; Hybrid; CAD 76,000 - 85,000; Full time

Benefits offered by this job

Comprehensive Benefits

OMERS Pension Plan

Generous Vacation

Personal Days & Floating Holidays

Flexible and Hybrid Work Environment

Performance-Based Growth

Inclusive and Respectful Workplace

Learning and Development Opportunities

Job summary

Region of Peel is seeking a Coordinator, Employee Service Centre, Payroll to join our Human Resources team in a hybrid role at 7120 Hurontario Street, Mississauga. You will handle payroll, onboarding, benefits administration, and OMERS inquiries with accuracy and care.

You’ll work with ServiceNow and SAP, processing high volumes of transactions, maintaining data integrity, and delivering timely, client-focused service under ONEHR guidance.

Qualifications

• Post-secondary education in Human Resources, Business Administration, Accounting, or related field.
• Minimum 3 years of payroll and HR transactional data experience.
• Experience with HR technology systems, SAP and ServiceNow.
• Experience in high-volume, service-oriented environments.

Responsibilities

• Serve as primary contact for employee inquiries on pay, benefits, onboarding, HR policies, programs, and OMERS.
• Validate payroll calculations, including premiums, arrears, refunds, and other adjustments.
• Investigate discrepancies using policies, collective agreements, and documentation.
• Respond to questions via ServiceNow with timely, accurate communication.
• Provide guidance on payroll and HRMS issues to employees, managers, and HR staff.
• Process and maintain HRMS transactions, including hires, transfers, leaves, retirements, terminations, benefits changes.
• Administer biweekly processes ensuring policy and CRA compliance.
• Verify data accuracy on pay lines and deductions, including premiums and retroactive payments.
• Process ROEs, garnishments, and union dues.
• Contribute to knowledge-base improvements and self-service enhancements.
• Assist in reviewing forms to streamline workflows within the ESC and SAP.

Skills

Payroll administration

HR data management

HR policy interpretation

Knowledge-base content creation

ServiceNow proficiency

Microsoft Office (Excel, Word, Outlook

Analytical and problem-solving

Verbal and written communication

Education

Post-secondary education in HR/Business/Accounting

Tools

SAP

ServiceNow

Excel

Word

Outlook

Job description

Region of Peel is seeking a Coordinator, Employee Service Centre, Payroll to join our Human Resources team in a hybrid role at 7120 Hurontario Street, Mississauga. You will handle payroll, onboarding, benefits administration, and OMERS inquiries with accuracy and care.

You’ll work with ServiceNow and SAP, processing high volumes of transactions, maintaining data integrity, and delivering timely, client-focused service under ONEHR guidance.