Bilingual Business Analyst – French, Branch Experiences & Enablement

FP Inc.; Toronto; Ibrido; CAD 83.000 - 99.000; Tempo pieno

Descrizione del lavoro

FP Inc. in Scarborough, ON is seeking a Bilingual Business Analyst to partner with the Delivery Lead on project planning and implementation. You will track deployment deliverables, issues, and overall progress across branches and partners.

Responsibilities include gathering requirements, documenting workflows, coordinating readiness, and preparing status reports. Must be fluent in English and French, with 5+ years BA experience, and proficient in Excel/PowerPoint. Hybrid work model.

Competenze

• 5+ years of experience in business analysis, project coordination, operations, process improvement, testing, or technology implementation.
• Fluency in both English and French, with strong written and verbal communication skills and the ability to communicate clearly with stakeholders.
• Ability to work flexible hours and participate in an on-call support environment as business needs require.
• Proficiency in Microsoft Excel and PowerPoint.

Mansioni

• Support implementation and post-implementation activities by monitoring deployment activities and readiness.
• Identify and track deployment issues and escalate until resolved with project partners.
• Coordinate deployment schedule readiness and potential impacts with partners.
• Gather, document, and validate business requirements with business partners and tech teams.
• Develop and maintain clear business and project documentation and workflows.
• Identify opportunities to improve deployment processes and contribute to project improvements.
• Coordinate with Branch, Project Delivery, business, technology and external partners for deliverables.
• Prepare reports and status updates on deployment progress and risks.
• Work in Agile and/or traditional environments and adapt to priorities.
• Champion staff and client-focused culture to improve customer experience.

Conoscenze

Experience (BA)

Bilingual English/French

On-call readiness

Excel & PowerPoint

Formazione

Post-secondary in business/IT/project mgmt

Strumenti

Excel

PowerPoint

Descrizione del lavoro

JOB DESCRIPTION

Location: Hybrid | Scarborough, ON

Duration: 12 months

Our client, a leading financial institution in Scarborough, is looking for a Bilingual Business Analyst to partner with the Delivery Lead to support project planning and implementation activities by tracking deployment deliverables, action items, issues, and overall progress. The successful candidate will have the opportunity to work with one of the Top 5 Banks in Canada.

Typical Day in role:

• Support implementation and post-implementation activities by monitoring deployment activities, Branch readiness and communications, and helping drive solution-oriented results.
• Identify and track deployment issues and escalations through to resolution, coordinating with the appropriate project partners and escalating unresolved issues, risks, delays, or deviations from the project plan to the Delivery Lead through clear and timely communication.
• Support deployment schedule coordination, including tracking readiness activities, identifying potential impacts to scheduled deployments, and coordinating rescheduling requests with the appropriate partners.
• Gather, document, and validate business requirements by working with business partners, subject matter experts, technology teams, and project stakeholders.
• Develop and maintain clear business and project documentation, including procedures, workflows, process maps, job aids, deployment documentation, and supporting materials.
• Identify opportunities to improve deployment processes, procedures, and ways of working, and contribute to the development and implementation of project improvements.
• Coordinate with Branch, Project Delivery, business, technology, and external partners to support deliverables and maintain clear communication across stakeholders.
• Prepare reports and status updates that clearly communicate deployment progress, upcoming activities, issues, risks, delays, decisions, and required follow-up.
• Work collaboratively in Agile and/or traditional project environments, adapting to changing priorities and contributing to continuous delivery and improvement.
• Champion a Branch staff and client-focused culture, prioritizing the customer experience in the delivery of project activities and outcomes.

Must-Have Skills:

• 5 + years of Experience in business analysis, project coordination, operations, process improvement, testing, or technology implementation.
• Fluency in both English and French, with strong written and verbal communication skills and the ability to communicate clearly and effectively with Branch, Project, business, technology, and external partners.
• Ability to work flexible hours and participate in an on-call support environment as business or operational needs require.
• Proficiency in Microsoft productivity tools such as Excel and PowerPoint.

Nice-To-Have Skills:

• Experience and knowledge with retail banking operations is an asset
• Strong analytical and problem-solving skills with the ability to review information, identify issues, and contribute to practical solutions
• Ability to collaborate effectively with Branch, business, technology, Project, and external partners
• Curiosity, adaptability, and a willingness to learn new processes, technologies, and ways of working.

Soft Skills Required:

• Strong organizational skills and attention to detail, with the ability to deliver accurate, high-quality work while managing changing priorities.
• Stakeholder management

Education:

• Post-secondary education in business, tech, IT and project management or related discipline.

FP Inc. is committed to creating an inclusive environment where all team members and clients feel like they belong. In accordance with the requirements set out in the Employment Standards Act, FP Inc. hereby declares that AI is utilized in the screening process for this position. The hourly compensation range for this role is C$60 - C$72/hour. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, colour, religion, national origin, sex, physical or mental disability, or age.