Mobile Supervisor

Indigo-Park-Canada-Inc.-4; Ottawa; On-site; CAD 50,000 - 70,000; Full time

Job summary

Indigo Park Canada Inc. is seeking a Mobile Supervisor to lead a team of parking attendants across multiple sites in Ottawa. You will patrol facilities, ensure safety and compliance, and act as the first escalation point for customer issues.

The role requires 2–3 years in customer service with 1–2 years in supervision, a valid G license, and the ability to work outdoors on evenings. Bilingual English/French is a strong asset, with coordination of vendors and site teams as needed.

Qualifications

• 2–3 years of customer service experience, including 1–2 years in a supervisory or team lead role
• Bilingualism (English and French) is a strong asset
• Valid G / Class 5 driver’s license with a clean driving record
• Strong leadership and coaching abilities
• Excellent communication and problem-solving skills
• Comfortable working outdoors in all weather conditions

Responsibilities

• Supervise, schedule and coach a team of parking attendants across assigned sites
• Patrol multiple facilities in a company vehicle to monitor operations, safety and compliance
• Act as main escalation point for customer complaints and on-site incidents
• Coordinate repairs with technical teams and vendors for equipment malfunctions
• Conduct site inspections to ensure signage, equipment and facilities meet standards
• Oversee space counts and opening/closing of parking areas, including events
• Train new team members on procedures and safety practices
• Communicate with Operations Manager, clients and other departments on site needs
• Support cash handling and revenue control where applicable

Skills

Supervisory experience

Customer service

Leadership

Communication

Problem solving

Work under pressure

Independent work

MS Office

Tools

MS Office

Job description

As a Mobile Supervisor, you lead a team of parking attendants across multiple sites, patrolling in a company vehicle to keep operations safe, efficient, and customer-focused. You are the first point of escalation on the ground for customers, staff and clients, and the link between field teams and management.

What Would You Be Doing?

• Supervise, schedule and coach a team of parking attendants across assigned sites
• Patrol multiple parking facilities regularly in a company vehicle to monitor operations, compliance and safety
• Act as the main point of escalation for customer complaints, inquiries, and on-site incidents
• Respond to equipment malfunctions (gates, pay stations, ticket machines) and coordinate repairs with technical teams and vendors
• Conduct site inspections and ensure signage, equipment, and facilities meet company standards
• Oversee space counts and coordinate the opening and closing of parking areas, including during events and peak periods
• Plan and supervise the set-up and removal of temporary signage and traffic control
• Ensure parking areas and sidewalks are safe and free of hazards and debris, and arrange snow removal or maintenance as needed
• Review and complete daily reports, incident reports, and maintenance plans
• Train new team members on procedures, customer service standards and health and safety practices
• Communicate regularly with the Operations Manager, clients and other departments on site needs and performance
• Support cash handling, revenue control and enforcement procedures where applicable
• Other duties as required

What Are the Working Conditions?

• Evening shift from 5 pm to 1:30 am
• May be on call to respond to urgent site issues
• Must be able to work outdoors in all weather conditions, with frequent exposure to varying temperatures
• Spends a large part of each day navigating between sites

What Are We Looking For?

• Cautious and courteous driver, with a valid G / Class 5 license and a clean driving record
• Minimum 2–3 years of customer service experience, including at least 1–2 years in a supervisory or team lead role
• Bilingualism (English and French) is a strong asset
• Proven leadership skills, with the ability to coach, motivate, and hold a team accountable
• Strong communication skills and a calm, professional approach to difficult situations and escalations
• Excellent problem-solving and decision-making skills
• Ability to work efficiently under pressure in a fast-paced environment
• Able to work independently with minimal supervision while managing multiple sites
• Comfortable with mobile devices, reporting tools, and basic computer software (e.g., Microsoft Office)
• Results-oriented individual with a concern for accuracy, safety, and customer relations

The composition of Indigo's workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged.

We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview. No agency or applicant phone calls, please.#IPC1