Patient Transport Supervisor - Healthcare Operations

Compass Group Canada (Beaver) Ltd.; Brampton; On-site; CAD 55,000 - 58,000; Full time

Job summary

Compass Group Canada (Beaver) Ltd. in Brampton is seeking a Patient Portering Supervisor to oversee patient transport operations and manage a unionized team of portering staff.

The role collaborates with clinical departments to ensure safe, efficient patient flow and adherence to infection control standards. You will develop policies, assign shifts, monitor KPIs, and use portering software to generate reports.

Qualifications

• Minimum 2 years supervisory experience in related field.
• Experience working in Healthcare and/or acute care environment.
• Previous experience working in a unionized environment is preferred.
• Proficiency in MS Office and familiarity with software programs related to Portering and EVS management.
• Working knowledge of Infection Control, Standard Precautions and Health & Safety procedures.
• Excellent problem-solving and analytical skills, both individually and in group settings.
• Ability to thrive in a fast-paced environment.
• Strong written and verbal communication skills.
• Exceptional administrative and organizational abilities, with a talent for prioritization.

Responsibilities

• Overseeing the daily operations of patient transport and managing unionized associates.
• Collaborating effectively with clinical departments, supervisors, and team members.
• Develop and ensure adherence of appropriate policies, procedures, job routines by the associates to meet the needs of the site and conduct associate trainings as needed.
• Regularly liaising with end users to address procedural and urgent needs, ensuring smooth patient flow.
• Ensure assigned staff have reported to work and clocked in properly; document late or absent employees.
• Document call offs, and replace for any shift and coordinate assigned staff breaks.
• Prepare and distribute assignment sheets to staff and review priorities. Communicate additions or changes to the assignment sheets as they arise throughout the shift.
• Creation of all necessary shift reports, including maintenance deficiency requests for immediate or scheduled consideration
• Advocate and ensure strict adherence to the infection control process and instruct/advise accordingly
• Lead and support patient transport associates to achieve KPIs.
• Assisting in the development and implementation of improvement plans.
• Utilize specific software effectively for the production & utilization of all relevant reports
• Assisting with the development of best practices for portering services.
• Available to work flexible hours to meet hospital's needs.
• Other duties as assigned.

Skills

Supervisory

Healthcare

Union experience

MS Office

Infection control

Communication

Organizational skills

Problem solving

Tools

Portering software

Job description

Compass Group Canada (Beaver) Ltd. in Brampton is seeking a Patient Portering Supervisor to oversee patient transport operations and manage a unionized team of portering staff.

The role collaborates with clinical departments to ensure safe, efficient patient flow and adherence to infection control standards. You will develop policies, assign shifts, monitor KPIs, and use portering software to generate reports.